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POSITION SUMMARY:
Maintenance Technicians work as an integral part of the larger Winter Park Resort Lodging (WPRL) Division’s team. The WPRL comprises the following departments: Front Desk; Housekeeping; Laundry; Condo Maintenance; Owner Relations; HOA Management; Commercial Management; Village Company, and the Vintage Hotel. The Division is responsible for the property management of nearly 600 condos/hotel rooms (constructed between 1986 and 2009), approximately 270 of which participate in the WPRL short-term rental program. We are charged with assuring the safe, efficient, fiscally-responsible, and high-quality operation of this significant physical plant (from the largest building infrastructure systems through to in-condo appliances and minor repairs) 24 hours a day/365 days per year. The Maintenance Tech is very much considered a “Front Of House” role with regular service interaction required between the Tech and our guests, homeowners, internal partners, and other stakeholders.
Expeditiously and effectively responding to guest/owner calls for maintenance assistance forms one of the most critical functions of this role. Additionally, completing daily/weekly/monthly/annual routine and preventative maintenance tasks and taking on specialized project work rounds out the rest of this role. Maintenance Techs will typically have a “home” property as their base, however, the Techs can expect to be assigned to tasks and projects in every property at different times depending on business needs.
ESSENTIAL DUTIES:
RESPOND TO GUEST/OWNER/INTERNAL MAINTENANCE CALLS:
PERFORM ROUTINE AND PREVENTATIVE MAINTENANCE TASKS (DAILY/WEEKLY/MONTHLY/ANNUALLY).
PRESENTATION/GROOMING:
COMMUNICATION/GUEST SERVICE:
USING TOOLS, EQUIPMENT, AND MACHINERY:
CLEANING/ORGANIZATION:
GENERAL LANDSCAPING/SNOW REMOVAL:
SAFETY:
This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change.
EDUCATION & EXPERIENCE REQUIREMENTS:
EDUCATION:
EXPERIENCE:
QUALIFICATIONS AND SKILLS:
PHYSICAL DEMANDS AND WORKING CONDITIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily – reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
OTHER DUTIES AS ASSIGNED:
This position description is an overview of the scope of responsibilities for the role described above. With the evolution of Winter Park Resort, the responsibilities of this position may change as may the dates associated with many of the tasks. During these times of change, this position requires the flexibility and willingness to accept new responsibilities and potentially transfer others. It will also be the responsibility of any employee of Winter Park Resort to be a positive influence on the transformation of the resort and its associated lines of business.
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