https://amzn.to/44P6GXZ
We are seeking a Head of Growth and Customer Experience to support the CX and retention teams through the development and optimization of processes that ensure the best customer experience and strategy as we scale.
The Customer Retention team is responsible for maintaining and strengthening existing relationships with our community of veterinary professionals, while our Customer Experience team provides the clinics with an excellent experience while utilizing our platform. You will play a crucial part in setting and measuring objectives, enhancing processes, and addressing systems and tooling issues across both teams.
This person will be excited by the challenge of proactively engaging with our customer base and is willing to go the extra mile to ensure all concerns are addressed. The ideal candidate has a passion for helping others and is empathetic, resilient, and tenacious.
What You’ll Do
You should have
Benefits
Please note we are unable to sponsor work visas at this time.
Attention all job seekers! We want to ensure that you’re well-informed about a serious matter affecting the job market. It has come to our attention that scammers are operating in the industry, impersonating employees and attempting to deceive savvy applicants like you. Here’s what you need to know:
We understand the importance of your job search and want to ensure your experience is positive and secure. Always exercise caution and stay scam-smart!
Vetcove is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. It is our policy to provide equal employment opportunity to all applicants in accordance with all applicable laws and regulations. If you require accommodations during the application or interview process, please let us know and we will make every effort to accommodate your needs.
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