Trustwave is a leading cybersecurity and managed security services provider focused on threat detection and response. We uncover threats that others can’t and respond quicker than others can to protect against the devastating impacts of cyberattacks. We’re a world-class team of cyber consultants, threat hunters and researchers serving clients in 96 countries. At Trustwave, you can learn alongside the best, make a personal impact on a global scale, and solve new challenges every day. Learn more about us (url removed).
Description:
A Technical Support Associate – CORE (Customer Oriented Relations Experts) is the first line of customer support within STM (Security Technology Management) department which is one of the Trustwave pillars for managed security services practice. Primary role of Security Technology Management team is customer premises equipment management.
Work Schedule: Shifting schedule. The team supports customers 24/7. Applicants should be willing to work Night Shift (US Daytime), weekends and holidays.
Job Duties:
Skills & Knowledge Requirements:
Additional desired experience (is a plus):
Education:
We prefer college-educated applicants, but at minimum, high school diploma or equivalent is required for employment.
Trustwave is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.
To All Agencies:
Please, no phone calls or emails to any employee of Trustwave outside of the Talent Acquisition team. Trustwave’s policy is to only accept resumes from agencies via the Trustwave Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Talent Acquisition team. Any resume submitted outside of this process will be deemed the sole property of Trustwave and in the event a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.
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