Veritex Community Bank Looking for IT Field Services Technician Full Time

Company Overview:

Truth in Texas Banking. That’s what we’re about. Founded in 2010, we are one of the ten largest banks headquartered in the state of Texas. We became a publicly traded company in 2014 and in 2020 we were listed on Fortune’s 100 Fastest Growing Companies. Headquartered in Dallas, Texas, we’ve built a bank forever rooted in truth, transparency, and uncompromising integrity.

We know our strongest asset is the passion, authenticity, and talent of our people. We focus on the growth and development of each team member to unlock potential to “Be Your True Self.” Our “True You” culture is made up of five pillars:

Be Mindful
1. Be Healthy
2. Be Better
3. Be Prosperous
4. Be Faithful

With this as our foundation, we’ve built a bank of people who are transparent, tell the truth, and act with integrity. We unite together in common purpose – caring deeply for our clients and communities, communicating openly with each other, and treating everyone with respect. Visit our website at www.VeritexBank.com and come see how we’re bringing truth and transparency to Texas banking.

Job Summary:

The Service Desk Technician is responsible for installing, configuring, troubleshooting and maintaining the Microsoft Windows desktops, laptop computers and peripherals including printers, desktop telephones, iPads and conference room AV equipment. The Service Desk Technician will report to the IT Director and will work closely with other members of the IT department to support all end users local and remote.

Responsibilities and Duties:

• Setup, maintain and troubleshoot Microsoft Windows desktop and laptop computers, including MS Office.
• Install and configure application software including browser support.
• Setup and configure printers, scanners and other peripherals.
• Document issue resolution using the IT Ticketing system.
• Maintain inventory of all hardware, software and parts.
• Maintain excellent communication with all end users and other members of the IT department.
• Work with outside vendors as needed.
• Research and resolve issues with internal systems as well as those hosted by service providers.
• Act as on-call Primary for emergencies as part of an escalation schedule.
• Implement and maintain Information Security policies and procedures
• Manage Help Desk activity and performance to ensure quality, responsiveness, by prioritizing tickets.
• Strict adherence to company technology standards.
• Attention to regulatory requirements and compliance training applicable to position (Bank Secrecy Act, Customer Information Privacy ETC)
• Integrity, discretion, and respect for confidential information are absolutely essential.

Job Skills and Qualifications:

• 2+ years setup, configuration, troubleshooting desktop/laptop, printers and Windows software as well as IOS devices in a networked environment.
• Microsoft Office
• Exchange/Outlook
• Some knowledge of TCP/IP networking, and related services, i.e. DNS, SMTP, DHCP, etc.
• Knowledge of Active Directory concepts and administration
• Experience working in a structured, process driven environment
• Strong troubleshooting, problem solving, and critical thinking skills

Veritex Community Bank does not accept unsolicited resumes from recruiters or employment agencies. Veritex Community Bank is under no obligation to pay any referral compensation or recruiter fee in the absence of a current executed Recruitment Services Agreement. In the event a recruiter or agency submits an unsolicited resume or candidate without an agreement, Veritex reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, shall be deemed the property of Veritex Community Bank.

If your agency would like to be considered as a potential future recruiting partner, please leave your contact information at [email protected].

Work environment and Physical demands: The employee will occasionally lift and/or move up to 25 pounds. The employee will regularly sit; talk; hear; and use hands to finger, handle or feel. The employee will occasionally stand; walk; reach with hands and arms; climb and balance; and stoop, kneel, crouch, or crawl. Special vision requirements include close, distant, and peripheral vision; depth perception; and the ability to adjust focus. The noise level in the work environment is usually moderate. The work environment and physical demands are those of a standard office setting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Disclaimer: This job description is not an inclusive list of all duties and responsibilities of the position. Incumbents will be required to follow any other job- related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Veritex Bank reserves the right to amend and change responsibilities to meet business and organizational needs.

This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. Veritex Community Bank is an equal opportunity employer. Veritex Community Bank Corporate Human Resources, Dallas, Texas.