https://amzn.to/44P6GXZ
A cover letter and resume are important submissions for the hiring team to get a sense of your experience. In the cover letter, in one page or less, please let us know how this role aligns with your career aspirations and skills. Submit both a cover letter and resume as one file.
Competitive salary available based on qualifications, experience and education of the selected candidate.
Summary
Information and Technology Services (ITS) has an exciting opportunity for a Desktop Support Lead Supervisor with the MiWorkspace Service. MiWorkspace is the flagship desktop support provider at U-M serving 11 of 19 schools and colleges and all administrative units on the Ann Arbor campus. As a member of MiWorkspace leadership, you will supervise a team of IT pros delivering high quality hardware, software, networking, storage and security services to meet the needs of faculty and staff at the top public university in the country.
If you have an exceptional focus on customer service, a solid technical background with an ability to communicate to a non-technical audience, and enjoy managing a diverse staff at various career points and skill levels, MiWorkspace is for you.
You will report to a Neighborhood IT Manager in the ITS Support Services organization.
Who We Are
ITS supports U-M faculty, researchers, staff, and students in their use of technology to teach, learn, research, work, and be leaders in their fields. We are dedicated to creating cohesive digital experiences and promoting university wide innovations. ITS works together to provide cohesive digital experiences and seamless support to the U-M community. For more information, please visit our website:
Why Work at Michigan?
In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:
Responsibilities*
Required Qualifications*
Desired Qualifications*
Underfill Statement
ITS welcomes a healthy applicant pool and encourages interested applicants to apply. This position may be underfilled at the senior classification depending on the qualifications of the selected candidate. Senior level salary $72,334 – $80,371
Additional Information
This position may work with and/or support systems that maintain or process sensitive institutional data as defined by University policy. You must comply with federal, state and local law and/or university policies or agreements that require the university to implement specific privacy and security safeguards including, but not limited to: ITAR, EAR, HIPAA and FISMA. You are responsible for protecting data and information from unauthorized release or from loss, alteration, or unauthorized deletion; and, following applicable regulations and instructions regarding access to computerized files, release of data, etc. according to university policy.
Physical Demands/Work Environment
Application Deadline
Job openings are posted for at least seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.
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