What success looks like in this role:
The System Engineer 3 delivers and leads the team in the delivery of Tier 2 remote software support services to clients to resolve product use and multi-product/platform problems, and/or questions relating to enterprise systems, networks and engineering methods and techniques to the design, development, integration, qualification and/or support of products and tools within one or more limited but developing areas of expertise. Works independently or cooperatively as a member of a team under the direction of the project team leader or manager.
System Management
Incident Management
Perform initial incident investigation, resolve incidents using documented procedures or troubleshoot and obtain recovery of normal operations as quickly as possible.
Change Management
Document basic change implementation plans and execute the plans reviewed and approved by senior analysts. Perform basic or moderately complex changes with the oversight of a higher-level analyst. Perform peer review on changes submitted by team members to validate accuracy and proper implementation is addressed in the change record.
Problem Management
Gather and document information to assist with the root cause or escalate to tier 3 for solution.
Consulting
Act as a Subject Matter Expert to support host Infrastructures in specific client environments. Coordinates and supports the implementation of core services into new and existing clients.
You will be successful in this role if you have:
Advanced knowledge and working experience with the operating system including but not limited to the following:
This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected] or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ .
Unisys is an Equal Opportunity Employer – Minorities/Females/ Veterans/Individuals with Disabilities/ Sexual Orientation/Gender Identity
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