Trustpilot Looking for Director of Product Management, B2B Engagement at Edinburgh, Scotland, United Kingdom Full Time

We’re a leading online reviews platform, free and open to all. Our mission is to be a universal symbol of trust. We are well on our way — but there’s still an exciting journey ahead of us. Do you want to join us at the heart of trust?

Overview Of The Role

Trustpilot seeks an experienced and highly motivated Director of Product to lead the strategy and ongoing development of Trustpilot’s B2B app used by 25,000+ business customers for getting reviews; managing reviews, evaluating reviews and showcasing them through social media and marketing channels. This role will report to our CPO. They will oversee a distributed team in London, Edinburgh and Copenhagen.

In The Role You Will

• Develop and execute the product strategy for Trustpilot’s B2B app for getting reviews (service reviews, location reviews, product reviews, and review invitations); managing reviews (responding to reviewers, flagging and reporting reviews and platform safeguards); evaluating reviews through analytics dashboards and AI; and showcasing them on social media and marketing channels.
• Oversee and mentor three Senior Product Managers, ensuring they deliver best-in-class integration solutions that meet customer and business needs.
• Collaborate with cross-functional teams, including Product, Design, Technology, Commercial, Marketing, external integration partners, and customers to deliver seamless and innovative experiences.
• Establish and maintain good relationships with key stakeholders, ensuring department alignment and coordination.
• Promote continuous improvement and innovation by staying up-to-date on industry trends, competitor offerings, and customer feedback.
• Monitor and evaluate key performance indicators (KPIs) to ensure integration products are meeting or exceeding targets and driving customer success.

We Are Looking For People With

• Bachelor’s degree in Business, Computer Science, Engineering, or a related field.
• MBA preferred
• Proven experience in software product management, and in in a fast-paced online environment
• Previous experience with leading cross-functional teams and delivering successful software products
• Good communication and interpersonal skills, with the ability to influence stakeholders at all levels of the organization
• Demonstrated ability to assess complex problems, develop strategic plans, and ensure effective execution
• Comfortable operating in an efficient, high-growth environment
• Demonstrated ability to understand and discuss technical concepts, manage trade-offs and evaluate opportunistic new ideas

You Will Be Able To

• Demonstrate high levels of emotional intelligence
• Inject energy, pace, and inspired thinking into your team
• Foster innovative ideas and creative solutions to support and improve Trustpilot over the long term
• Show the ability to tell stories and communicate product value within varied contexts from commercial to tech
• Ensure a high level of complexity and ambiguity
• Demonstrate that you are future-focused and strategically-minded when making decisions
• Remain results-oriented, holding yourself and your team members accountable for achieving agreed goals

What’s In It For You

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 28 days holiday plus two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities supported through the Trustpilot Academy, LinkedIn Learning and Blinkist
• Pension and life insurance
• Health cash plan, online GP, 24/7 Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle to work scheme
• Central office location complete with all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities and team socials.
• There is also breakfast and lunch in the office on Tuesdays and Wednesdays along with extra treats throughout the month
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts and more.

Still not sure?

We are Open to All, which means we want everyone to feel like they can see themselves at Trustpilot. We’re keen to hear about your experiences as well as how you can help to create a fantastic culture for our amazing Trusties. So, don’t worry if you’re looking at this job description and feel like you don’t meet all the requirements, we’d still really like to hear from you!

About Trustpilot

At Trustpilot, we’re passionate about our mission to offer a free and open to all review platform, built on collaboration. For consumers, we’re a place to connect with and influence businesses. For companies, we’re a platform for progress; a way to improve and innovate by engaging and collaborating with consumers.

We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be a tangible symbol of trust in an ever-changing world. With vibrant office locations all around the world and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.

Our purpose is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense.

A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go.

Join us at the heart of trust.

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religion, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.

Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.