State of Tennessee Looking for UNEMPLOYMENT HEARING OFFICER 3 – 09142023-50350 at Nashville, TN  Full Time

Job Information

LOCATION OF (1) POSITION TO BE FILLED: DEPARTMENT OF LABOR AND WORKFORCE DEVELOPMENT, UNEMPLOYMENT INSURANCE DIVISION, DAVIDSON COUNTY

Qualifications

1. A valid vehicle operator’s license may be required for employment in some positions.
2. Applicants with any disciplinary action with any judicial body, past or current, must disclose such action during the interview process.
3. Applicants must disclose all criminal convictions, excluding minor traffic violations.
4. Applicants disbarred for any reason, in any state, will not be considered.
5. Must maintain active license to practice law in the state of Tennessee.
6. Must be in good standing within the licensing body and obtain a Tennessee license within one (1) year of accepting position.

Summary

Summary: Under general supervision, is responsible for professional unemployment insurance appeals work of considerable difficulty and supervisory work of average difficulty; and performs related work as required.

Responsibilities

Staffing Organizational Units:

1. Recruits, interviews and makes staffing recommendations.

1. Takes documentary and testimonial evidence from witnesses; ensures that procedural requirements of federal and state laws and regulations are followed throughout the hearing.
2. Writes and promulgates decisions in accordance with federal and state laws and regulations as to procedure and form; disseminates decisions to the Appeals Tribunal central office through verbal and written communication.
3. Prepares grant requests.
4. Creates various reports for compliance with standards.
5. Conducts federal quality reviews and may be required to attend federal annual conference and review.
6. Conducts administrative law hearings on issues such as unemployment compensation claims, unemployment overpayment cases, requests to waive unemployment overpayments, fraudulent claims for benefits, job service complaints, employer liability, and federal and procedural matters.
7. Evaluates and prepares responses to outside complaints and their compliance with agency standards.

1. Directs involvement in decision making for all Human Resources matters.
2. Analyzes information to determine the allocation of resources.
3. Resolves quickly and overcomes technical difficulties and manages unruly parties during the hearing.

1. Trains and educates hearing officers and support staff.
2. Develops, maintains and updates training materials for employees or public presentations.

1. May resolve grievances of support staff and subordinates.
2. May be required to represent the agency in minor court proceedings.
3. May be required to conduct mediation for human resources.
4. Takes reasonable steps to resolve conflicts or complaints arising during the hearing and refers unresolved complaints to supervisor.

1. Analyzes each case and renders decisions based on the evaluation of pertinent facts, evidence and application of federal and state laws, rules and regulations.
2. Analyzes the submission of evidence presented during the hearing.
3. Reviews, monitors and determines applications of Employment Security laws, rules, regulations and policies.
4. Analyzes and reviews budget information, billing statements from vendors.
5. Analyzes information from various sources to create reports concerning the Appeals Tribunal.

1. Has competent knowledge of evidence, basic legal principles and Unemployment Law, rules and regulations.
2. Takes documentary and testimonial evidence from parties filing appeals from Unemployment Hearing decisions.
3. Interprets information from basic state computer programs for the background about the unemployment compensation claim.
4. Receives and reviews documents and various information from Appeals support staff and may conduct unemployment hearings prior to and at the time of the hearing.
5. Receives and reviews documents and various information from Appeals support staff and may conduct unemployment hearings prior to and at the time of the hearing.

1. Conducts performance evaluations of subordinate staff.

1. Explains and enforces federal and state statutory and common laws, rules and regulations and unemployment insurance division policies and procedures.

1. Effectively communicates concerns or ideas to superiors and other departments such as Information Technology.

1. Determines credibility of parties involved in the hearing.
2. Analyzes various sources of financial data presented in hearings to determine the value in writing the decision.
3. Maintains awareness of costs associated with the hearing for the operation of the Appeals Tribunal.

1. May calculate overpayments and analyze financial data in waiver requests.
2. Managing time for subordinate staff for time approval.
3. Determines the appropriate codes to enter into agency computer system for the outcome of the hearing.

1. Maintains all case file materials and hearing recordings in compliance with state law.

1. Address complaints from the public involving the review of hearings and creating formal responses.
2. Creates and maintains an appearance of impartiality at all times.
3. Address general inquiries regarding various issues of the Appeals Tribunal, including procedure and post hearing concerns.
4. Avoids conflicts of interest.
5. Makes public presentations regarding laws, regulations, rules, policies and procedures regarding unemployment insurance.
6. Refrains from ex parte communications.

1. Completes decisions to ensure compliance with federal time lapse and case-aging requirements.
2. Reviews requests for continuances, rescheduling and subpoenas.
3. Monitors the daily activities of the central office and assigns tasks as necessary.
4. Enters and maintains accurate time-keeping records and appropriate codes.
5. Proofreads decisions for grammar, spelling, legal logic and readability.
6. Assists support staff in docketing cases and assigning appropriate issue codes.
7. Maintains accurate case files and submits all necessary documentation to the support staff in a timely fashion.

1. Coaches and works with subordinates and support staff daily.

1. Maintains awareness of changes and updates in state and U.S. Department of Labor policies, laws and rules.
2. Maintains required continuing legal education.

1. Manages hearing schedules for all hearing officers.
2. Schedules training for hearing officers and staff.

1. Maintains digital recordings of hearings.
2. Uses recording devices to acquire an audio/visual recording during the hearing.
3. Uses computer hardware, software and web based applications to contact parties, input decisions electronically and communicate with staff.

1. Communicates with supervisors, subordinates, peers and support staff – providing information to supervisors, subordinates, co-workers and support staff by telephone, in written form, e-mail or in person.
2. Assists new employees and peers with questions and concerns.

1. Determines what equipment, software, travel and time for hearings.

1. Monitors consistently email during the day to check for pertinent updates on material before and during hearings.
2. Reviews preliminary files to identify potential hearing issues.
3. Monitors the case scheduling of the hearing officers including requests for rescheduling.

1. Develops constructive and cooperative working relationships with peers, supervisors, subordinates and support staff and maintains them over time.

Competencies

Competencies:

Knowledge:

1. Law and Government
2. Customer and Personal Service
3. Administration and Management
4. Clerical
5. Education and Training
6. Personnel and Human Resources
7. Communication and Media

Skills:

1. Judgment and Decision Making
2. Reading Comprehension
3. Writing
4. Active Listening
5. Complex Problem Solving
6. Critical Thinking
7. Speaking
8. Instructing
9. Management of Personnel Resources
10. Active Learning
11. Time Management
12. Management of Fiscal Resources
13. Monitoring
14. Negotiation
15. Social Perceptiveness
16. Learning Strategies
17. Management of Material Resources
18. Persuasion
19. Systems Evaluation
20. Mathematics
21. Coordination

Abilities:

1. Oral Comprehension
2. Oral Expression
3. Written Comprehension
4. Written Expression
5. Deductive Reasoning
6. Inductive Reasoning
7. Speech Clarity
8. Selective Attention
9. Speech Recognition
10. Problem Sensitivity
11. Wrist-Finger Speed
12. Speed of Closure
13. Mathematical Reasoning

Tools & Equipment

1. Personal Computer
2. Telephone
3. Fax Machine/Scanner
4. Printer
5. Copy Machine
6. Motor Vehicles
7. Audio/Visual Recorder