SEAC Looking for Learning Partner at กรุงเทพมหานคร, ประเทศไทย Full Time

Essential Duties & Responsibilities:

Customer Learning Experience

• Ensure seamless customer end-to-end experience and journey
• Ensure customer satisfaction with service and support
• Handle inquiries, complaints, and concern
• Build relationship or partner with customer
• Ongoing customer’s feedback and insight gathering and sharing
• Communicate customer feedback to relevant teams and solve emerging problems

Renewal

• Drive customer usage to meet program/project expectation
• Develop and support advocate customer success story for referral, testimonial, etc.
• Arrange and coordinate meeting with customer to communicate benefits and potential renewal of business opportunities

Project Management  

• Ensure project deliver on-time and meet customer’s expectation
• Manage corporate customer data, tracking and reporting
• Being able to manage multi-projects on hand with medium to high project complexity which are projects with an unclear timeline and outcome, dealing with a large number of participant and have more requirements from a working team including working with a medium to large size of company and multinational company.

Successful Candidates:

• Bachelor’s degree in business administration or relevant field.
• A minimum of 1-3 years of proven experience in a customer service & operations position/ Project management/ HR function or related.
• Proficiency in Microsoft Office and customer service software.
• Outstanding written and verbal communication skills in both Thai and English.
• Good understanding of management practices and techniques.
• Excellent leadership and interpersonal skills.

Please learn our service and products (YournextU) through the links below. Please do not limit yourself to study more with other sources to gain full and thorough understanding of our company.

Company profile:

https://www.youtube.com/channel/UCdjb1tgGKrnXMFhoJlFVhUw/featured

SEAC website:

https://www.seasiacenter.com/

YourNextU:

https://www.yournextu.com/

SEAC LinkedIn:

https://www.linkedin.com/company/seac-formerly-apmgroup-

Privacy Policy for Candidate:

https://drive.google.com/file/d/1LtCKUp94FNWLX6sPQG068mYxt_wG_Mt3/view?usp=sharing