Description
Location: This position is located at our Dublin, OH campus.
We’re on a mission to make healthcare simpler and more effective. We fight to ensure our members get the care they need, when they need it, at the most affordable cost – that’s what makes us Healthcare Warriors™. If you’d like to join us, we’d love to talk to you – even if you don’t match every single requirement.
The Assistant Pod Manager (APM) is responsible for supporting their Pod Manager in building, developing and leading a team (we call them ‘Pods’) of Healthcare Warriors™ who deliver outstanding service to our members, providers and clients. The team consists of Care Coordinators (some call them Patient Service Representatives, or PSRs for short), clinical staff (including Nurses), and administrative/support professionals in our modern, fast-paced, contact center environment.
They work to create a sense of comfort within the team that fosters confidence – allowing our associates to better assist our customers and stakeholders. This front-line leader facilitates relationships, inspires collaboration, creates efficiencies, and champions the Quantum Health culture.
What you’ll do
What you’ll bring
What’s in it for you
What you should know
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