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SUMMARY: The Licensed Health Center Manager (LHCM) will establish and maintain a professional, supportive, and caring environment for their health center staff and patients which includes a focus on patient care, efficient operations, regulatory compliance, staff development, and customer service. They will strive for and achieve clinical, operational, and financial goals for the health center and support the mission of PPRM. The LHCM will supervise a team of licensed and non-licensed staff and in the event of a staff absence, may be required to participate in patient care and facilitate flow.
Position Salary Range $ 87,314.82 – $ (phone number removed) / year (Full Time, Exempt)
Starting Pay: Although our full pay range is included above, the budgeted hiring range for this position is $ 87,314.82 $ 98,961.32 / year
Licensed Health Center Managers are salaried, exempt
Plus…
A Generous Benefits Package
A predictable schedule
Schedule: Full Time, 37.5 hours/ week
M, T, Th, and F: 9 am- 5 pm, and Wednesdays 11 am-7 pm
*Schedule subject to change based on operational needs
Health Center Schedule:
Monday: 9am-5pm
Tuesday: 9am- 5pm
Wednesday: 11am- 7pm
Thursday: 10am-5pm
Friday: 9am-5pm
Saturday: Closed
Sunday: Closed
Key Approaches to the Work:
Culture leader
Organized systems-thinker
Communication
Inclusion and Equity Champion
Qualifications
Education
Bachelor’s degree in nursing (BSN) is preferred.
Associate of Nursing minimum requirement.
Experience
3-5 years of direct supervision of staff required.
3-5 years of administrative business operations management experience in healthcare preferred.
Credentials
Current licensure as a Registered Nurse (RN) by the state board of nursing.
ACLS certification required.
Key Competencies/Abilities
Business Acumen- to analyze clinical & operational needs for data-driven decisions.
Critical Thinking- to evaluate each situation before determining the best decision.
Patient Focus- to ensure a high-quality & empathetic environment where patients feel safe.
Employee Focus- to cultivate a positive and inclusive culture where staff feel appreciated.
Proficient Communication- to deliver ethical & effective communication to key stakeholders.
Leadership- to positively model proper conduct, as well as identify, develop, and mentor staff.
Risk Management- to understand compliance regulations & recognize when/how to respond.
Time Management- to ensure priorities are effectively and efficiently met in a timely manner.
Essential Functions
Operations
Directs the overall management of the health center with daily audit and maintenance of operational, clinical, and regulatory compliance protocols.
Promotes and models professionalism, especially in times of escalation, suspicious encounters, and reportable abuse.
Manages the operational workflow of abortion care and family planning services provided to ensure benchmarks are met and patient care is delivered efficiently.
Adheres to Team Centered Patient Care (TCPC) strategies including conducting briefs, huddles, and debriefs to facilitate team communication.
Monitors health center flow to ensure quality patient care, timely appointments, minimize flow busters, and reduce staff burnout.
Designs and monitors appointment templates to accomplish access benchmarks & budget goals.
Performs clinical RN duties to assist in patient flow as needed.
Participates in abortion services.
Markets and promotes health center by interacting with client representatives, providing site tours and participating in other potential opportunities as needed.
Facilities
Assesses facility needs and coordinates cleanliness, maintenance, and improvements as needed.
Maintains health center security system.
Liaises with local law enforcement as needed.
Monitors facility compliance with city building/business requirements.
Compliance
Understands, monitors, and maintains compliance with all regulatory procedural, policy, and licensing requirements (CLIA, HIPAA, OSHA, Minor Abuse Reporting, Pharmacy, etc.).
Administers controlled drug program in collaboration with Clinical Quality Management (QM).
Monitors clinical and regulatory protocols at the site, recognizing areas for concern, and identifying processes for improvement.
Acts as Quality Care and Patient Safety advocate, identifying potential risks and mitigating in collaboration with QM.
Coordinates the completion of Incident Reports and aids in the investigation and resolution of patient complaints.
Manages medical records archiving and destruction in coordination with Legal Department.
Financial
Manages internal budget by reviewing monthly expenses, supply and equipment purchases, managing inventory, medication, and cash logs.
Prepares regular financial reports for submission to accounting.
Supervisory
Manages a large team of licensed and un-licensed staff, with direct supervision of all Registered Nurses, Clinicians, and Assistant Health Center Managers at the site location.
Facilitates staff meetings, where updates and implementation to policies and procedures are introduced and reviewed with staff.
Monitors performance and development, compiling information for annual reviews and providing in-the-moment feedback, correction, appraisal, and coaching.
Responsible for talent acquisition, and ensuring the successful orientation and onboarding of new health center staff at site location.
Follows appropriate processes for staff management including staff development and performance management.
Coordinates staff privileging and compliance requirements with QM.
Develops work schedules, monitors, and approves timecards for non-exempt direct reports.
Supervises volunteer program, including scheduling and training (escorts, HCAP).
Regularly meets with direct reports to identify successes, challenges, and develop growth.
Collaborates with the human resources department when staff need a leave of absence or accommodation.
Provides professional development, training, and tools to ensure compliance and performance.
Works to foster positive and productive communication and culture with and among staff.
Promotes the Values and Service Standards, holds employees accountable to these standards and values, and leads by example.
Identify and mitigate risks associated with employment laws such as discrimination and harassment in collaboration with HR.
Reviews and analyzes employment data, such as engagement and turnover, and identifies areas for improvement.
Department Manager:
Monitors department budget and spends responsibly.
Monitors, gathers, and reports on department data.
Implements facility policy within the department; identifies and resolves potential conflicts.
Audits functions throughout the department to ensure regulatory compliance.
Communicates regularly on department successes, needs, obstacles, and recommendations.
Performs other duties as assigned.
Benefits at PPRM include:
A predictable schedule and dedicated individualized paid training
401K/Safe Harbor Contributions (We contribute 3% of your pay to your 401K after 1 yr even if you don’t)
Medical/Vision/Dental, with extended mental health coverage
Employee Loan Program
Employee Assistance Program and WorkLife Partnership
PPRM Internal Benefits Program
Paid Family Leave/Paid Parental Leave
PTO and Sick Time
Float Holidays (You pick your holidays)
Bereavement Leave
And More!
COVID-19 Vaccine: All employees working directly with patients or working in a health center at any time must have the current COVID-19 vaccine or wear a mask at all times. Proof must be uploaded upon hire. You will upload a picture or pdf of your vaccination card(s) prior to your start date.
Flu Protocol: All employees working directly with the public are required to have the flu shot or wear a mask during patient contact or while in the health center from October 1 – April 30 each year (Flu Season). Proof must be uploaded upon hire. You will upload a picture or pdf of your vaccination card(s) prior to your start date.
Background Check Required
Planned Parenthood of the Rocky Mountains is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment, and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law.
About Us:
Planned Parenthood is committed to creating a dynamic work environment that values diversity, equity, inclusion, respect, integrity, customer focus, and innovation. We are committed to creating a welcoming space for all people on our staff, in our health centers, and in our community. We do this by tending to the team, respecting and honoring all people, jumping in, trying and learning, caring for our business, and returning to our mission. Learn More
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