About Us
At Mass General Brigham Digital, we pride ourselves on our ability to create maximum strategic, clinical, and operational value from established and emergent technologies for our patients, care teams, researchers, and employees. Digital health will not only enhance the equity and efficiency of healthcare delivery, but it will also help make medicine more personalized and precise.
We recognize that increasing value and continually improving quality while maintaining an inclusive focus are essential to organizational excellence, and we invite you to join us on this journey. The work we do in Digital is a strategic imperative, and there is a strong and growing understanding of how together we will transform Mass General Brigham in innovative and impactful ways.
The Technical Architect is a systems logistics specialist that designs, implements, and maintains IT systems for business clients. Responsible for designing the structure of new technology, overseeing the implementation of programs, and liaising with software development teams.
The Opportunity
Technical Architect for Workplace Productivity
Reporting to the Director of Workplace Productivity, Mass General Brigham Digital, the Technical Architect for M365 is responsible for the design, implementation and management of the Microsoft 365 platform and related technologies for Mass General Brigham Digital. The Technical Architect will work closely with the business and IT stakeholders to understand their needs and requirements, and provide guidance and best practices for leveraging the full potential of the cloud-based productivity suite. The Technical Architect will ensure the security, compliance, performance, and reliability of the platform, and troubleshoot any issues that may arise. In alignment with MGB Digital priorities the architect will develop and manage the long-term strategic roadmap. Additionally, the Architect will apply their expertise in technical and consulting knowledge to advise the business on proper governance to ensure stability, and to enable them to evolve the environments to support changing business requirements. While the primary focus is on Microsoft technologies, the architect’s responsibilities apply to all collaboration tools falling under the Workplace Productivity domain. The right candidate for the Technical Architect will have extensive experience and expertise in Microsoft technologies such as Exchange Online, SharePoint Online, Teams, Power Platform, Azure AD, Intune, and Security & Compliance Center.
Position Summary:
Technical Architect for Workplace Productivity
Reporting to the Director of Workplace Productivity, Mass General Brigham Digital, the Technical Architect for M365 is responsible for the design, implementation and management of the Microsoft 365 platform and related technologies for Mass General Brigham Digital. The Technical Architect will work closely with the business and IT stakeholders to understand their needs and requirements, and provide guidance and best practices for leveraging the full potential of the cloud-based productivity suite. The Technical Architect will ensure the security, compliance, performance, and reliability of the platform, and troubleshoot any issues that may arise. In alignment with MGB Digital priorities the architect will develop and manage the long-term strategic roadmap. Additionally, the Architect will apply their expertise in technical and consulting knowledge to advise the business on proper governance to ensure stability, and to enable them to evolve the environments to support changing business requirements. While the primary focus is on Microsoft technologies, the architect’s responsibilities apply to all collaboration tools falling under the Workplace Productivity domain. The right candidate for the Technical Architect will have extensive experience and expertise in Microsoft technologies such as Exchange Online, SharePoint Online, Teams, Power Platform, Azure AD, Intune, and Security & Compliance Center.
Principal Duties and Responsibilities
* Performs program landscape research and analysis (e.g., internal and/or external market, sales, delivery), forecasting, and examines business trends (e.g., customer feedback and expectations) to identify audience size and program scope, stay current, agile, and competitive. Understands overall business goals, objectives, and strategies, as well as short- and long-term business priorities. Understands and identifies current program risks, impact, and mitigation plans.
* Identifies and scopes opportunities to develop new initiatives and improve current ones. Identifies and provides solutions to root problems (e.g., root-cause analysis), defines the program strategy, gathers program requirements, identifies resource needs, creates the project plan and targets, and works across teams to align on the plan of record. Improves operations of existing initiatives by applying industry methodology, defining complex program issues, assessing various scenarios, and selecting the optimal scenario to resolve issues. Drives clarity in complex program issues and strives for simplification.
* Works with cross-functional (e.g., organizational, product, business) stakeholders (e.g., Engineering) to design compliant complex programs from initiation to delivery, with minimal coaching. Produces collateral (e.g., proposals, strategy walking deck, internal and external pitch content) to incorporate stakeholder needs and ensure the business objectives are met.
* Defines and tracks the success criteria and performance metrics (e.g., Objectives and Key Results [OKRs] and Key Performance Indicators [KPIs], such as quality, adoption, usage, impact, effectiveness) for the program.
* Utilizes direction and strategy from leadership regarding business area of expertise in order to help create and execute plans that shift current priorities to new organizational initiatives and objectives, and influences others to change behavior accordingly. Defines vision and strategy for change, broad and specific impact, and the flow of communication to the organization. Ensures buy in and adoption of the new program or change by others in the organization.
* Use/s the Mass General Brigham values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration
* Other duties and responsibilities as assigned
Working Conditions:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
* This is a remote position but may require occasional on-site presence
* Remote home access equipment and communication will be provided and is required as is regular participation in Microsoft Teams or Zoom meetings
* Regular participation in on-call rotation which includes carrying and responding to pages 7×24 during the call period. This also requires remote access to resolve issues.
* Hospital work environment working conditions include possible exposure to diseases or infections and may require safety gear (PPE) such as gloves and mask.
* Normal office working conditions. The noise level in the work environment is quiet to moderate.
* While performing the duties of this job, the employee is frequently required to sit; talk; or hear; use hands to finger; handle; or feel; reach with hands and arms. The employee is occasionally required to stand; walk; and stoop; kneel; or crouch. The employee must frequently lift and/or move up to 5 pounds and occasionally lift and/or move up to 20 pounds.
* Specific vision abilities required by this job include close vision, distance vision and depth perception.
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