LSL Property Services plc Looking for Head of Business Development at Southampton, England, United Kingdom Full Time

Trading since 1989, we’re the UK’s largest provider of property risk expertise and residential surveying services. To put it into numbers, we complete more than one property inspection every 12 seconds and employ over 600 surveyors from Lands End to John OGroats. This gives us the flexibility to offer nationwide coverage combined with invaluable local knowledge.

We’re part of the LSL Property Services PLC Group, which includes household names Your Move and Reeds Rains, as well as the mortgage network PRIMIS. We work with lenders, intermediaries, social housing entities and estate agents in addition to private customers.

This role is to lead and coach the Business Development Team, setting the KPIs to successfully exceed activity and revenue targets within the B2C function. It is hands on, managing team players and growing top level business relationships with key existing accounts and prospects. The role is split 70% of people and day to day team management and 30% relationship management of existing and prospect accounts, to develop a top tier relationship for the business.

The individual will be expected to expand and develop growth within the private survey sector, acting as a brand ambassador of e.surv, review current relationship processes and modify and improve where necessary, to make the function more streamline and efficient. Onboarding of new key accounts and brands would also be overseen by this individual to ensure there is a single point of contract and a lead on process reviews and sales.

This is a high paced management role, managing people and developing a team with solid core sales competences and managing personal relationships with key decision makers either existing or new prospects.

Key Accountabilities

• Managing a sales team of 5 10 + heads
• Manage existing team accounts new and lapsed users, contracts out and first case to be placed.
• Recruitment and development of team – ability to coach to skill and business objectives with individuals.
• Management of day-to-day figures required by the business.
• Onboarding of new staff and side by side process, sales and system training.
• Roll out training to team on CRM and product updates.
• Manage prospect data and existing accounts data.
• Host daily team huddles on Teams, engaging all team members and adding skill and knowledge.
• Ensure effective onboarding of key accounts into the business with processes and roll out of engagement plans and training.
• Strategic planning on key accounts to max growth and engagement.
• Manage the sales team contact pipeline with existing and new business prospects.
• Develop the team sales team rhythm for success with metrics that can be monitored daily, weekly, monthly quarterly.
• Forecasting of results.
• Management of Admin staff to support the sales function.
• Work with other stakeholders in the business sharing ideas and collaboration.
• Presenting (where necessary), to groups and key accounts and events.
• Management of key accounts and prospects.
• Project management of projects when required.
• Keep abreast of industry news by joining groups on LinkedIn and setting industry alerts.

Audit And Compliance

• Adhering to quality management guidelines as directed, and in line with ISO 9001 frameworks.
• Ensuring that all mandatory compliance modules are completed for self and team members within the set timescales.
• Identifying risks and implementing action plans to mitigate compliance failures.

Essential Skills

• The individual needs to be data driven, in being able to spot opportunities and trends and need to be able to roll out new processes and able to elevate them, with key stake holders internal and external.
• Dynamic people leader with experience of managing data effectively for maximum output.
• Ability to build and develop a high-flying team.
• Proven track record of building a team environment to be successfully and accountable in what they do.
• High level confidence in making presentations and delivering at senior level or at events.
• Organisation skills and attention to detail is key, along with strong people management skills and relationship skills and time management.
• The person must want to make a different in the industry and must want to create the best team in esurv.
• Min of 6 years experience in an high pace outbound targeted sales environment.
• Experienced with CRM software and tracking personal performance.
• Flexible approach to resolving problems and task management.
• Strong complaint resolution and customer care skills.
• Exceptional relationship skills
• Strategic thinker and a hands -on executor who leads by example.
• Exceptional follow up skills.
• Knowledge of the housing market and transactional sale a plus.

KPIs for Role

• To achieve monthly targets set by the business.
• 100 % team activity target achieved.
• 80% of team achieving set monthly targets.
• To maintain headcount in team at 100%.

Demonstrable Values & Behaviours

Delivering what we promise, when we promise it Maintains focus on achieving and exceeding team targets through tenacity and dedication to the role.

Putting our customers and their needs first – Demonstrates a quality work ethic, delivering results consistently, accurately and responding to requests respectfully, politely and professionally.

Taking an honest approach to business – Is clear, accountable, reliable, knowledgeable, and direct.

Listening, learning, and finding better ways to make a difference – Looks for opportunities to improve business processes by collaborating with others; is receptive to new ideas and offers innovative solutions to business challenges.

Flexibility in working hours may be required, sometimes at late notice, as business needs or shift patterns dictate. The role is homebased with national travel when needed.

Apply

If you feel you match our requirements and are looking for your next career challenge, or for a confidential discussion on the full details of this role please contact Mike Brett on 07767 100622 or alternatively apply with your CV and covering letter for a quick response.

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PRE EMPLOYMENT SCREENING – All of our employees have to pass a Criminal Records Disclosure and Credit Referencing Process in order to work with our lender clients, if you are unsure on this, ask the team and we’ll be happy to explain the process.