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Company Description LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.
Join us to transform the way the world works.
Job Description
This role will be based in Atlanta.
At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to a LinkedIn office, depending on what’s best for you and when it is important for your team to be together.
LinkedIn is seeking a Quality and Training Manager that will develop, implement and report on quality metrics, identify improvements, and manage a training program for the Global Strategic Sourcing organization. The hired individual will be responsible for collecting and reporting on data from various tools and sources to create a quality review snapshot, as well as identify trends to highlight successes and opportunities for improvement across the organization. In parallel and using the quality data, as well feedback from the Leadership Team on trainings needs, this role will plan, develop and deliver engaging training. This role will work closely with the internal Category and Sourcing Operations Teams, and partner with Source to Pay teams such as Legal, Procurement, and Information Security to develop impactful and content rich training materials.
Responsibilities:
- Collaborate with Global Strategic Sourcing Leadership Team to develop a quality control program
- Establish and report metrics to determine quality of sourcing activities, contracting, adherence to global processes, compliance to purchasing related policies, and accurate use of tools and systems as documented
- Utilize quality metrics, highlight successes, opportunities, and trends to determine the current state of quality across the Global Strategic Sourcing Teams and to build a training pipeline
- Plan, design, develop, execute and evolve Global Strategic Sourcing’s training program
- Create and iterate on our team’s new employee onboarding program and train all new employees
- Ensure training is effective and changes are properly communicated per the Global Strategic Sourcing change management process.
- Create and maintain training material to ensure it is up to date and sunset material that is no longer relevant
- Develop and disseminate required communication materials to ensure key business stakeholders understand Global Strategic Sourcing quality reporting and training plans
- Partner with Source to Pay Teams on training material development and ensure material aligns with currently documented processes and policies
- Manage multiple tasks, projects and timelines with a sense of urgency, ownership and within deadline
- Execute ad-hoc projects related to transformation activities
- Identify new tools, automation and ways to streamline processes, as needed
Qualifications
Basic Qualifications:
- Bachelor’s degree or equivalent work experience
- 4+ years of project/program management experience
- Experience with delivering innovative training courses and creative content through different ways of learning and a variety of delivery methods to engage a virtual, global team.
- Experience with the source-to-pay process, category management/supplier relationship management processes, tools and techniques
Preferred Qualifications:
- MBA or advanced degree a plus
- Demonstrated ability to effectively create and implement training plans and materials
- Demonstrated experience in quality management and experience with successfully improving quality performance
- Ability to work in a fast past environment with a high rate of change
- Experience with reporting and data analysis (i.e. Excel, Pivot Tables, PowerBI)
- Previous experience with metric identification, reporting and storytelling utilizing data
- Experience with designing and building SharePoint sites to ensure training material
- Previous Learning and Development experience
- Demonstrated ability to manage and maintain project timelines
- Motivating team members to learn training information, while identifying gaps in learning across the team and a plan to address it.
- Demonstrable and effective quality and change management skills
- Communicates in a clear, concise and timely manner and operates effectively as a team player
- Resourceful with a strong work ethic and are willing to go the extra mile to get work done
- Progressive yet practical approach to Global Strategic Sourcing, focused on unlocking value and improving service
- Collaborative expertise in process and continuous improvement expert
- Personable and credible – ability to build productive working relationships both internally with our business partners, and externally with our suppliers across teams globally
Suggested Skills
- Training
- Program Management
- Data Analysis
LinkedIn is committed to fair and equitable compensation practices.
The pay range for this role is $98,000 to $160,000. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor.
The total compensation package for this position may also include annual performance bonus, stock, benefits and/or other applicable incentive compensation plans. For more information, visit https://careers.linkedin.com/benefits.
Additional Information
Equal Opportunity Statement
LinkedIn is committed to diversity in its workforce and is proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. LinkedIn is an Affirmative Action and Equal Opportunity Employer as described in our equal opportunity statement here: EEO Statement_2020 – Signed.pdf.
Please reference the following information for more information: https://legal.linkedin.com/content/dam/legal/LinkedIn_EEO_Statement_2020.pdf.
Please reference the following information for more information: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf and
https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf for more information.
LinkedIn is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.
If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at [email protected] and describe the specific accommodation requested for a disability-related limitation.
Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process. Examples of reasonable accommodations include but are not limited to:
- Documents in alternate formats or read aloud to you
- Having interviews in an accessible location
- Being accompanied by a service dog
- Having a sign language interpreter present for the interview
A request for an accommodation will be responded to within three business days. However, non-disability related requests, such as following up on an application, will not receive a response.
LinkedIn will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by LinkedIn, or (c) consistent with LinkedIn’s legal duty to furnish information.
San Francisco Fair Chance Ordinance
Pursuant to the San Francisco Fair Chance Ordinance, LinkedIn will consider for employment qualified applicants with arrest and conviction records.
Pay Transparency Policy Statement
As a federal contractor, LinkedIn follows the Pay Transparency and non-discrimination provisions described at this link: https://lnkd.in/paytransparency.
Global Data Privacy Notice for Job Candidates
Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.
Equal Opportunity Statement
LinkedIn is committed to diversity in its workforce and is proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. LinkedIn is an Affirmative Action and Equal Opportunity Employer as described in our equal opportunity statement here: https://lnkd.in/equalemploymentopportunity2017. Please reference http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf and https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf for more information.
LinkedIn is an equal employment opportunity employer offering opportunities to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us by sending an email to [email protected]. This email box is designed to assist disabled job seekers who seek a reasonable accommodation to the application process. Emails sent for non-disability related issues, such as following up on an application, will not receive a response.
In your email, please include the following: (1) confirm you have a disability; (2) identify the disability-related limitation that needs to be accommodated, and (3) if known, describe the specific accommodation requested for the disability-related limitation. A response to your request may take up to three business days.
LinkedIn will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by LinkedIn, or (c) consistent with LinkedIn’s legal duty to furnish information.
Pay Transparency Policy Statement
As a federal contractor, LinkedIn follows the Pay Transparency and non-discrimination provisions described at this link: https://lnkd.in/paytransparency.
Global Data Privacy Notice for Job Candidates
This document provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://lnkd.in/GlobalDataPrivacyNotice
