https://amzn.to/44P6GXZ
Ready for Whatis Next? At Kratos, we encourage an entrepreneurial spirit balanced with discipline. We work hard, and take care of our customers, employees, and families. Recognized as thought leaders in our industry, we are motivated by creating and delivering innovative solutions to our nation and global customers.
At Kratos, we encourage an entrepreneurial spirit balanced with fiscal and operational discipline. We work hard, we solve hard problems, and we look out for and take care of our customers, each other and our families. Protecting and enabling our customeris communication systems through innovative aerospace solutions is what motivates us.
We look forward to working with open, honest, caring and passionate individuals that want to bring their diverse backgrounds, perspectives and skills to help us continue to build a great company.
As we develop and launch our next generation of Satellite Ground Infrastructure platform, we will be revolutionizing the satellite communication market using disruptive technology leveraging the principals of SDN, NFV, Virtualization, and Cloud compute.
Customer Success Team
Our Customer Success team serves as the trusted interface between our internal team and all customers across their lifecycle, proof-of-value, on-boarding, adoption, advocacy, and renewal. The Customer Success team engages customers using a partnership approach which positions our Customer Success representatives as trusted members of our customer’s extended team. This collective-team approach enables our customers to leverage our platform to operationalize their business goals effectively.
The Role As a Customer Success Architect (SDN), you will be a part of the Customer Success team and you will be using your skills and expertise to help develop, deploy, test and support our complex Software Defined Networks for SATCOM Ground Systems. In this multi-faceted role, you will get the opportunity to not only work as part of our Agile Software Development Team implementing the next generation of SDN based Satellite Ground Systems, but also interface with our customers, who are some of the biggest names in the industry.
Responsibilities
Customer Success team members work with software development, system architecture, sales engineering, delivery, and support functions to provide focus on customeris technical needs:
Develop complete understanding and expertise of our SDN based Satellite Ground platform.
Architect internal and external customer networks to ensure they are leveraging the product and achieving success.
Architect and document an optimized way of deploying our OpenSpace satellite ground platform on various public and private clouds and create Reference architectures.
Deriving and disseminating best practices that help drive customer adoption of our platform.
Lead and own design and development of our platform at customer locations
Work with CSPs and other technology vendors to work on interoperability requirements and create reference design documents.
Triage and respond to customer support requests.
Setup and maintain test environments to facilitate customer issue replication and use case testing.
Configure Kratos platform to comply with customer objectives and operational constraints.
Provide product feedback to product team based on customer experiences.
Ability to support development of third-party integrations.
Mentor and train junior engineers
Keyword: Satcom, Public Cloud , Private Cloud, AWS, Azure, VMWare, OpenStack, Satellite, Docker, Kubernetes, Container, Rancher, SDN, MEF
Required Experience:
Bacheloris degree in engineering or related science discipline
Experience with Agile development models
Experience working with distributed teams.
Experience/Knowledge of large commercial Telco/Satcom/Other network deployments and support
Experience designing large networks based on concepts of SDN, NFV, and VNF etc.
Familiarity with ETSI MANO, ONAP, NSO and similar orchestration platforms
Knowledge of major vendors and products in Software Defined Networking industry
Experience designing and deploying Azure, AWS, Google and other cloud environments.
Experience using VMware, Open stack, and Azure/AWS virtualization environments.
Experience using Docker, containers, Kubernetes and other orchestration platforms.
Technical understanding of 4G and 5G implementations
Knowledge of MEF standard and its implementation details
Ability to work with large enterprise customers.
Strong troubleshooting and consultative skills
Strong verbal and written communication skills, to include communicating directly with clients.
Strong technical background and ability to speak to engineers, developers, and end users.
#LI-Remote
Competitive salary based on experience and education
Salary Range: $180,000-$200,000
Kratos offers challenging work, an excellent environment, & great benefit! Kratos is an affirmative action / equal opportunity employer that recognizes the importance of diversity. We are committed to maintaining an inclusive environment and strongly encourage minorities, females, veterans and individuals with disabilities to apply. All qualified applicants will receive consideration for employment. Please, no phone calls, agencies or recruiters.
From: Kratos Defense
Kratos is an Equal Opportunity Affirmative Action Employer EOE/Minorities/Females/Vet/Disabled.
All qualified job seekers are encouraged to apply. Kratos is committed to America’s veterans by providing opportunities for them to continue contributing after service to our nation. We also work to provide reasonable accommodations to individuals with disabilities.
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