Log In

Don't have an account? Sign up now

Lost Password?

Sign Up

Password will be generated and sent to your email address.

Education Training

VersaTech, Inc. Looking for Desk Side Support Manager at Savage, MD  Full Time

Job Description

Position:
Desk Side Support Manager
Location: Travel
Job Id:
498
# of Openings:
1
Job Title: Desk Side Support Manager
VersaTech is an ISO-certified provider of innovative technology solutions to the public sector, providing services that include Audio Visual Solutions, Digital Transformation, IT Infrastructure Support, Cyber Security, Agile Software Development, and Healthcare Consulting. Our long record of customer satisfaction and commitment to excellence provides assurance to our clients that we have the talent, management, and innovation necessary to solve their problems and exceed expectations.
Summary:
We are seeking a proficient Desk Side Support Manager to oversee and manage all aspects of desk side support operations for our contract. The ideal candidate will provide supervision to desk side support personnel, ensure adherence to Tier 2 SOPs, and attend meetings as directed by the Contracting Officer’s Representative (COR). This role requires a Public Trust Level 5 clearance, expertise in supervising technicians, knowledge of customer service practices, and proficiency in Microsoft Office Suite.
Responsibilities:
  • Attend meetings as determined by the Contracting Officer’s Representative (COR), providing updates and insights on desk side support activities.
  • Provide supervision and guidance to all desk side support personnel assigned to the contract, ensuring alignment with project objectives and performance standards.
  • Ensure desk side support personnel adhere to all Tier 2 Standard Operating Procedures (SOPs), including troubleshooting protocols and escalation procedures.
  • Oversee the implementation of desk side support services, including hardware and software installations, troubleshooting, and maintenance activities.
  • Collaborate with internal stakeholders to identify and implement process improvements and efficiency enhancements within the desk side support function.
  • Maintain accurate records of desk side support activities, including ticket resolution, equipment inventory, and service level agreements (SLAs).
  • Monitor and analyze desk side support metrics and performance indicators, identifying trends and areas for improvement.
  • Foster a culture of customer service excellence among desk side support personnel, promoting professionalism, responsiveness, and accountability.
Qualifications:
  • Public Trust Level 5 clearance is required.
  • Preferred Microsoft Office Specialist certification, with proficiency in at least one of the following: Access, Excel, PowerPoint, Outlook, and Word.
  • Demonstrated skills, knowledge, and experience aligned with the requirements of the position and the contract.
  • Experience in supervising technicians or support staff, with a focus on driving performance and achieving results.
  • Knowledge and experience of customer service practices, including effective communication, problem-solving, and conflict resolution skills.
  • Strong organizational and time management abilities, with the capacity to prioritize competing demands and meet deadlines.
  • Excellent interpersonal skills, with the ability to effectively collaborate with diverse teams and stakeholders.
  • Bachelor’s degree in a relevant field is preferred; equivalent combination of education and experience will be considered.
VersaTech offers an excellent benefits package that includes 401k employer-matching retirement contributions, generous paid time off (3 weeks PTO plus 11 holidays), and ample growth opportunities.
COVID-19 Vaccination: To protect the health and safety of its employees and to comply with customer requirements, VersaTech, Inc. may require employees to wear masks while on our customer and corporate sites as required.
VersaTech is an Equal Opportunity Employer, Minorities/Females/Vet/Disabled
Apply for this Position

VersaTech, Inc. is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decision without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.

 

Read More

Job Overview

  • Date Posted:
  • Expiration date: May 1, 2032
  • Location:
  • Job Title: VersaTech, Inc. Looking for Desk Side Support Manager at Savage, MD 
    • Apply for job

    Apply For This Job

    • Send Application
    • Apply with Resume
    Upload your CV/resume or any other relevant file. Max. file size: 64 MB.

    You can apply to this job and others using your online resume. Click the link below to submit your online resume and email your application to this employer.