Komatsu Looking for Quality Assurance Engineer at Chattanooga, TN  Full Time

The key business reason for this position is to identify and reduce/eliminate quality related issues with the Komatsu America Corp. (KAC)facility of Chattanooga Manufacturing Operations (CMO)built products.

The Quality Assurance Engineer functions as a liason between Suppliers, Engineering, Manufacturing, Komatsu Ltd. (KLTD), etc. to ensure a high quality product is the final result from our Manufacturing operation and in the Field.

To confirm quality, core actions are: Collect failure data from warranty claims, TSI/ETSI information, feedback from Service Headquarters/Customers, etc. regarding specific machine failures. Summarize this data in terms of the number of failure occurences, affected machine models and lead in the Juhin (Serious Quality) process to resolve the issue effectively.

The Quality Assurance Engineer must collect all relevant data (ex. in-house data and external data) and prepare reports to outline how to move forward in the applicable area of quality improvement. Reports must be furnished to Quality Assurance Managers. Determine where corrective actions, design changes, process changes, etc. are required and follow through to closure of the actions. Support Suppliers, Engineering, Manufacturing, KLTD, etc. in the areas of countermeasures, verify effectiveness. Ensure progress through monitoring of repeat failures and react, as necessary.

Based on the above findings, Parts and Service News, Field Campaigns, etc. may be required to address machines that are in the field at customers of Distributors.

Scope

• Execute the Quality activities to reduce warranty expense and improving Customer acceptance by improving quality through the identification and elimination of machine quality problems.
• Assist other Quality Assurance Staff, Suppliers and CMO Manufacturing personnel in basic quality control methods to enhance overall CMO capability in measurement of performance.
• Review and manage field actions issued by KLTD and or KAC to address quality matters.
• Manage CMO Quality Assurance improvement efforts with some supervision and make necessary decisions based on acquired background knowledge of Products and Issues.
• Communicate the Komatsu Way to CMO employees. Provide help with 5S projects, QC circle actives, continuous improvement activities.
• FOR REMAN FOCUS POSITION: Coordinate New Model release activity. This can be as many as 150-200 new assemblies annually. This will entail gathering all manufacturing, assembly, testing, and BOM information to successfully perform the remanufacturing of these products.
• Determine which Parts and Service News and other updates must be applied to Reman products through sound engineering judgments and review of warranty costs and update costs.