Kentik is the network observability company. Our platform is a must-have for the network front line, whether digital business, corporate IT, or service provider. Network professionals turn to the Kentik Network Observability Cloud to plan, run, and fix any network, relying on our infinite granularity, AI-driven insights, and insanely fast search.
Kentik makes sense of network, cloud, host, and container flow, Internet routing, performance tests, and network metrics. We show network pros what they need to know about their network performance, health, and security to make their business-critical services shine. Networks power the world’s most valuable companies, and those companies trust Kentik. Market leaders like IBM, Box, and Zoom rely on Kentik for network observability. Visit us at and follow us at .
Opportunity
Are you an experienced documentation writer who loves making life easy for users? At Kentik you’ll be an integral part of a small team whose mission is to enhance the user experience for customers and prospects. With curiosity and persistence, you’ll dig deep into our rapidly growing product offerings, writing structured, topic-oriented documentation that’s thorough, detailed, and clear.
Working with the senior technical writer, product managers, designers, and software developers, you’ll get to know the use cases and intent behind product features, including what those features do and how they work. You’ll also consider how our features benefit customers, what information is needed to use them to full advantage, and how to avoid potential limitations or unintended consequences.
Your primary focus will be on maintaining and expanding our Knowledge Base, which explains everything you can do with the product and how to use it. To keep us nimble, both the product and the KB are maintained on a continuous update model (rather than versioned releases). You may also be involved in the creation of additional (non-KB) technical content that supports customers in using Kentik.
What you’ll do
What you’ll bring
Required:
Preferred:
Bonus points:
*Perks are as listed for US employees. Local health insurance coverage and similar perks vary for employees outside of the US.
Come work with us
The true meaning of Kentik is visibility. We’re committed to making sure everyone feels empowered to use their voice, has a sense of belonging, and is represented at Kentik.
We don’t look for individuals who fit the culture, but those who will continue to add to the culture.
We encourage everyone to apply, especially those individuals who are underrepresented in the industry: people of color, LGBTQI+ community, women, individuals with disabilities (both seen and unseen), veterans, and people of any age or family status.
Come as you are!
You will be working at a fast-growing, well-funded startup alongside industry thought leaders and network aficionados as we build the future of observability and set the high bar for how network operations and digital businesses should run. With a competitive salary and amazing benefits on top of the meaningful and challenging projects you’ll take on, we’re sure you’ll enjoy joining the Kentik team.
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