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The Business Service Ambassador will provide administrative, receptionist and concierge support duties in accordance with JLL policies & procedures, and, in keeping with the client and Site Facility Manager requirements, assist in achieving Key Performance Indicators and operational targets for the site. They will perform duties with integrity and diligence in a professional manner.
The primary goal is to positively impact the care and comfort of the clients, employees, and visitors. They will strive to build and develop relationships with customers. Ambassadors solicit customer feedback leaving the customer with the feeling that they are personally being cared for.
* Delivering fast, reliable, personal service
* Alleviating the burden on end users by proactively identifying and resolving issues
* assistance with office services and engagement events
* Supporting visitor management, assisting if needed with booking meetings spaces.
* Driving a sense of community and belonging
* Actively support the facility team to drive employee satisfaction
Roles & Responsibilities:
Client Relationships:
Proactively develop and maintain client relationships ensuring that expected service levels are achieved.
Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators.
Deliver an exceptional quality of service, as reflected by client feedback.
Enhance the client experiences by providing exceptional customer service
Manage sign in process for vendors and visitors with professionalism and hospitality
Provide high-level administrative support to employees and allowing wayfinding and amenities within the building, and organizational information.
Receive, inform, and guide visitors including coordination with Client employees if needed.
Responsible for management, maintenance requests and upkeep of the front entrance and reception area – clean and presentable at all times
Track all badges that are distributed for both vendors and employees
Provide assistance in general administrative activities and any other duties as assigned by management
Participate as a key team member in responses to emergency situations
Actively support an environment of teamwork, co-operation, performance excellence and personal success.
Participate in the individual performance management program, and personal development planning process.
Act as an ambassador for JLL by behaving consistently with cultural and ethical requirements and participating in company activities.
Qualifications:
Strong planning and organizational skills
Excellent interpersonal and communication skills
Takes initiative and anticipates needs of clients and members
Able to multi-task in a fast-paced environment, accommodating and communicating to a broad range of clientele with varied needs
Able to think quickly and efficiently when confronted with a client request
Motivated self-starter and creative problem-solver who is able to work with minimal supervision
Proactive, approachable, and solution-focused
Professional demeaner and appearance
Flexible and adaptable
Punctual and consistent
Computer literacy, specifically MS Office applications and Internet
Commitment to company values
Requirements:
Bachelor’s degree or equivalent work experience
Hotel/catering/event sales/planning or marketing experience preferably coming from the hospitality industry with 1-3 years of experience
Able to understand and work with the variety of hardware and software applications that our space depends on
Passion for the local entrepreneurial community
Displays a high-level of ethics, empathy, and dependability
Previous community involvement or networking experience is preferred
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
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