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Quadris provides IT Managed Services and IT infrastructure solutions to customers across the UK, Europe and APAC regions. Customers include both private corporations and government organisations, predominantly in the healthcare sector. Our IT infrastructure solutions primarily focus on the Dell product range, Cisco networking, Citrix, Microsoft and our own Quadris Cloud platform.
The key purpose of the role is to support delivery of expert level service to our Customers. You will take ownership of escalated tickets, both service requests and incidents, employing clear customer communication and delivering exceptional levels of service through managing customer expectations, and progressing them through to a successful and timely resolution, utilising your technical knowledge and also by liaising with the wider technical team. You will thrive on sharing knowledge with our Service Desk Technicians and enabling their development to reduce the number of lower level escalations.
This is a Full time position working Monday-Friday, 37.5 hours per week, on a variety of shift patterns between our core hours of 7am-6pm. There is also a requirement to work flexibly outside these core hours when required which may involve evenings and/or weekends.
The successful Service Escalations Engineer will be given the opportunity to:-
If you possess a combination of some of the following skills, then LETS TALK!
In return, you will be rewarded with ongoing career development and training working alongside industry leaders.
What you need to do now
If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.
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