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Job Description
For over 40 years, DiaSorin has been on a mission on five continents to develop, produce and commercialize diagnostic tests for a wide range of clinical areas. Our tests are designed for hospitals and private testing laboratories, in the markets of immunodiagnostics and molecular diagnostics. We believe in a respectful and supportive workplace that attracts and celebrates the uniqueness of a diverse workforce that represents our community and customers.
The Engineer, Field Service I provides service to customers with regards to preventative maintenance, retrofit installation, troubleshooting and repair with minimal support.
Key Duties and Responsibilities
* Provide service and support to internal and external customers with regard to instrument maintenance, troubleshooting and repair with minimal assistance.
* Receive information from Manager, Technical Service and Logistics Teams concerning customer instrumentation.
* Maintain customer, applications, and sales communications.
* Assist with instrument installations.
* Resolve instrument problems by troubleshooting the specific problem (hardware or software) and repairing.
* Perform instrument preventative maintenance.
* Perform instrument retrofit installation.
* Read and understand the GOP procedures required for GMP compliance.
* Perform other assignments as required for effective support of field systems and activities at customer sites(s).
* Complete field service report’s according to process.
* Maintain good work habits.
* Follow DiaSorin’s established compliance procedures designed to ensure that all regulatory requirements are met; activities may include audits, documentation, and the understanding of the requirements of agencies such as OSHA, EPA, NRC, and FDA.
* Understand and apply the appropriate procedures pertaining to:
* Timecards completed daily
* Service reports completed daily
* Service software synch twice daily
* Expense reports completed weekly
* Timely and accurate return of used spare parts
* On-time completion of all Smart training and technical requirements
* Prompt response to all forms of communication from headquarters, customers, and co-workers
* Management and maintenance of assigned company assets (i.e. parts inventory, tools, communication, computing devices, vehicles)
* Perform work in a safe manner consistent with DiaSorin’s health, safety and environmental policies and assume responsibility for personal safety and that of co-workers to result in a safe work environment for all employees and the protection of the environment and the community at large.
* Follow DiaSorin’s established procedures for the safe handling and disposal of hazardous, radioactive, laser sources and infectious material.
* Participate in DiaSorin’s safety training programs and demonstrated competency in the use of Material Safety Data Sheets, Chemical Labeling, Corporate Emergency Response Procedures, and DiaSorin’s Health, Safety, and Environmental Policies.
* Be aware of and understand hazards specific to work area and follow appropriate safety precautions necessary to control them.
* Participate in training processes that are designed to develop a highly skilled workforce capable of delivering results consistent with corporate goals and objectives.
* Participate in formal and informal training required to increase skills to meet work expectations.
* Complete all prerequisite activity on time.
* Successfully pass annual corporate assessments.
* Respond positively to work instructions by applying acquired subject matter promptly.
Other Duties and Responsibilities
- Other duties and responsibilities as assigned
Education, Experience, and Qualifications
* AA Degree in Laboratory Technician, Electronics, Engineering Technician or equivalent
* Minimum 2 Years as a Biomedical Equipment, Electronics or Field Service Technician, or equivalent combination of education, training, and experience
* Valid driver’s license in good standing
* Ability to do preventative maintenance and troubleshooting with reference to manufacturer’s manual and with minimal support
* Ability to learn and apply good manufacturing practices (cGMPs) and good laboratory practices and techniques.
* Basic knowledge and understanding of electronics and medical terminology
* Some knowledge and understanding of basic immunology and immunoassay technology
* Ability to explain correct operation of equipment
* Self-Starter that requires minimal supervision on specific field tasks
* Excellent verbal, interpersonal and written skills
* Ability to handle multiple activities in a professional manner
* Quality and detail oriented
* Skill in using MS Word and Excel; familiarity with Google Suite
Working Conditions, Physical Demands, Travel, etc.
* Travel: 40-60%
* Heavy Lifting (>50 lbs) between 0-1 hours a day
* Majority of the day will be spent standing.
* Periods of long time sitting for multiple hours of the day
* Repetitive hand, arm shoulder movements is common.
What we offer
Receive a competitive salary and benefits package as you grow your career at DiaSorin. Join our team and discover how your work can impact the lives of people all over the world.
We are an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply.
This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
DiaSorin Inc and DiaSorin Molecular LLC are Affirmative Action and Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Equal Employment Opportunity
Posters:https://www.dol.gov/agencies/ofccp/posters.
If you’d like to view a copy of the company’s affirmative action plan or policy statement, please email:. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail:or call toll-free 1.800.328.1482.
