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Degreed is looking for a Client Success Director – Strategic Accounts to join our Client Success team to support our largest enterprise accounts in the US. This individual contributor role is responsible for bringing Degreed’s unique capabilities, best practices, and digital transformation experience to meet our customer’s business objectives.
In this role, you will be cultivating close relationships with senior customer executives while developing a strong understanding of business needs. You will be accountable for driving adoption and usage of the Degreed platform, stakeholder alignment and advising on change management to leverage our products and solutions. The ideal candidate will bring Client Success expertise along with knowledge of Talent Management, L&D, or HR products and services. This role reports to our Director, Client Success – Strategic Accounts.
Day in the Life
In this role, you will be cultivating close relationships with senior customer executives while developing a strong understanding of business needs. You will be accountable for driving adoption and usage of the Degreed platform, stakeholder alignment and advising on change management to leverage our products and solutions. The ideal candidate will bring Client Success expertise along with knowledge of Talent Management, L&D, or HR products and services. This role reports to our Director, Client Success – Strategic Accounts.
Day in the Life
- Work intensively with a select client portfolio to analyze needs and develop a strategy to reach client goals.
- Ensure user engagement with the Degreed platform and drive overall customer satisfaction.
- Strategically identify, plan, track and report on key performance indicators and engagement metrics.
- Demonstrate insight into business issues and trends along with industry and customer implications.
- Consult and deliver executive business reviews that provide individualized recommendations and best practices to each client.
- Provide platform and product education sessions, best practices, training and demos. Align client use cases to specific Degreed product features and functions.
- Ensure clients are consistently set up with the right configurations and strong foundational knowledge to optimize Degreed post-launch.
- Build open communication channels with key client stakeholders.
- Identify expansion opportunities to enhance clients’ existing contracts.
- Partner closely and collaborate with sales partners. Engage cross-functionally with various departments such as Technical Services, Product, Engineering, ProServ and Client Engagement to quickly address client needs.
- Other duties as assigned.
Who You Are
- Minimum 8-10 years’ experience in client success, account management, L&D, SaaS, HR or consulting.
- A successful track record of engagement with multiple customers and C-Level executives.
- Attention to detail and the ability to prioritize, organize, and operate in a fast moving, entrepreneurial start-up environment.
- Experience leading or implementing programs related to performance management, skills and competency mapping, talent acquisition, career pathing, learning and development or other similar talent management domains.
- Ability to proactively drive meeting agendas and conversations with client executives that focus on strategic thought leadership such as use case planning, platform roadmap, engagement/adoption metrics, best practices on user engagement and admin enablement, tracking current projects and validating goals, etc.
- Strong communication and presentation skills with the ability to examine, synthesize, and articulately present data to various stakeholders (customers and partners).
- Demonstrated ability to work across all levels of a customer or partner organization.
Compensation and Benefits at Degreed
Degreed is passionate about pay transparency and we are committed to fair and equitable compensation practices. The pay range for this role is $110,000 – $145,000. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to: skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor.
We believe your best work happens when you have a complete life balance, and Degreed gives you the support and flexibility to make that happen. Degreed is committed to delivering a comprehensive benefits program that provides the support you need. At the time of this posting, this role is eligible to participate in the following benefits and wellness programs:- Comprehensive health insurance for you and your family (both PPO and HDHP plans available)
- Dental and vision plans for you and your family
- Employer-paid life insurance, AD&D, short-term disability, and long-term disability
- Company equity
- 401(k) Retirement Savings Plan with up to 4% match
- Company funded HSA and dependent care FSA (pending eligibility)
- Generous Parental Leave
- Unlimited Paid Time Off and 5 sick days per year
- Education benefit: Up to $1,200 per year for anything you want to learn (and we mean anything!)
- One-time Home Office Stipend to make your workspace more comfortable
- Monthly internet and phone stipend
- Monthly wellness stipend through Forma
- Wellness programs focused on your financial, physical, and mental wellbeing
*Degreed reserves the right to modify these benefits at any time, for any reason in accordance with applicable law. Please note the offerings vary based on location.
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