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Job Description
Our agents earn an hourly base pay of $18.00 along with lucrative commission and incentives for target hourly earnings of $24.08/hour or $50,085 annually. Our Top performers earn upwards of $63,000, plus incentives. You may also qualify for free internet, TV and phone services (restrictions do apply).
JOB SUMMARY
The Outbound Sales Representative is responsible for selling Spectrum Internet, Mobile, TV and Phone products to new customers and upselling existing Spectrum Residential customers via outbound calling in a call center environment.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience.
Effectively sell Charter products and services to new and existing prospects.
Consistently achieve a monthly sales quota by adding new lines of service (Primary Service Units; PSUs).
Meet established activity targets and key performance indicators, including outbound calls per day, follow up calls, quotes sent, sales, and connects, etc.
Handle all prospects with courtesy and professionalism; Establish and maintain a high level of prospect satisfaction in all interactions.
Act as a product consultant when promoting, recommending and selling the value of Spectrum Residential products and services.
Inform prospects of our product pricing model and Spectrum products competitive advantage compared to other service providers.
Effectively balance new lead generation versus follow up efforts. Create a strong follow-up plan that will allow for greater efficiency and increased sales conversion rates.
Ensure database information is accurate and complete.
Perform other duties as requested.
REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Ability to communicate orally in a clear, concise and professional manner
Ability to listen and interpret the needs of the prospect
Ability to conduct a needs analysis (consultative approach), overcome objections, develop a strong sales pitch and effectively close sales
Ability to show proper judgement and initiative
Ability to pay close attention to detail
Ability to respond quickly to changing business needs and prioritize and organize effectively even when volume and workload exceed expectations
Ability to effectively use and multitask with a personal computer
Ability to utilize job-specific software applications and other office equipment such as telephone/dialer, headset, copier, fax and calculator
Ability to manage multiple prospects
Must effectively work independently as well as with others
Knowledge of commercial internet, video and data and telephone products and services
Proficient in MS Office and related software applications
Bilingual: Spanish Required
Required Education
High School Diploma / GED or equivalent
Required Related Work Experience and Number of Years
Call Center and/or Sales Experience 1+ years
WORKING CONDITIONS
Office work environment where an employee may need to be seated for long periods of time while using a telephone headset and computer.
Exposure to moderate noise levels.
STM204 2023-22019 2023
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 101,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.
