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Sr HR / Data Specialist
Job ID
81774
Posted
15-Nov-2022
Service line
Advisory Segment
Role type
Full-time
Areas of Interest
People/Human Resources
Location(s)
Richardson – Texas – United States of America
JOB SUMMARY
*Fluency in English and Spanish, both written and verbal communication is required*
This role serves as an escalated point of contact for People-related research and transactions regarding confidential and Personally Identifiable Information (PII), for active and non-active employees. This includes but is not limited to: data change requests for People systems, job information changes, and status/classification changes.
Leverages strong working knowledge to resolve data entry work that is more complex, sensitive and/or confidential in nature. The Sr Data Associate improves on data entry quality results by completing audits, identifying trends, and determines system improvements. In this role, you have gained technical familiarity with internal systems and are responsible for ensuring quality and correctness of transferred information. This role also reviews, updates, and enforces data entry policies and procedures.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Responsible for handling escalated cases that are more complex, confidential and/or sensitive in nature.
Must be able to comfortably handle cases at the Executive-level and effectively provide superior “white glove” customer service.
In addition to performance advanced research and analysis, you must work closely with HRIS and D&T cross-functional teams for technical troubleshooting and manage “behind the scenes” processes.
Has a strong understanding of the People landscape and likely specializing in one or more People Service offerings, including but not limited to payroll, onboarding, talent acquisition, data management, learning & development, and leave of absence.
Accountable for managing confidential requests coming from SVP level or higher, and processing exception requests.
Ensures that all requests are processed correctly and that the best possible resolution is achieved by working closely with the other People departments (i.e. Payroll, Compensation, Benefits, etc.).
Leverages data entry expertise and performs corrections to existing data sets (i.e. CI census uploads).
Understands how to navigate internal systems with specialty access that grants ability to see, access, and resolve issues to existing data for employees across the enterprise.
Receives, delegates, and manages mass/bulk load requests, projects, and process improvement projects (for example: helps to create, implement, and monitor our artificial intelligence 4 BOT processes).
Works to refine, continuously improve and help implement new processes in addition to managing existing policies and procedures.
Supports less-experienced members of the team in familiarizing with processes and work procedures.
Performs other duties as assigned.
SUPERVISORY RESPONSIBILITIES
No formal supervisory responsibilities in this position. Provides informal assistance such as technical guidance, and/or training to coworkers.
#INDSJ
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
EDUCATION and EXPERIENCE
Secondary school degree or equivalent completion certificate required.
Some post-secondary education preferred.
Minimum of 3+ year of People (Human Resources) experience required.
Minimum of 3+ year related experience in data management required.
Experience in PeopleSoft a plus.
Experience in Taleo a plus.
CERTIFICATES and/or LICENSES
None
COMMUNICATION SKILLS
Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees.
FINANCIAL KNOWLEDGE
Requires knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and commissions. Conducts basic financial analysis.
REASONING ABILITY
Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.
OTHER SKILLS and ABILITIES
Intermediate skills with Microsoft Office Suite.
Demonstrates team and customer service orientation.
Minimum typing speed of 60+ words per minute with a 95% accuracy rate required.
Ability to proficiently utilize technology applications.
Must be able to manage and delegate general instructions in escalated and high visibility, sensitive and/or confidential situations.
SCOPE OF RESPONSIBILITY
Decisions made with understanding of procedures and company policies to achieve set results and deadlines. Responsible for setting own project deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.
#INDSJ
CBRE is an equal opportunity/affirmative action employer with a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.
