Log In
Sign Up
Overview:
At Primo Water Corporation, we believe in creating healthier lives, healthier communities, and a healthier planet-that’s the One Primo Way. Our associates have created a rich and proud legacy that goes back well over 100 years, and today, we are a global team across 21 countries. We believe investing in our associates is vital-we are empowering our teams to embrace diversity of thought, solve problems faster, and create innovative solutions that meet our customers’ needs now and into the future. We are One Primo Team unified by a common purpose: Inspiring healthier lives through Water Your Way.
At Primo Water, we are committed to empowering associates to live our shared values and provide opportunities for our associates to grow and celebrate being part of a winning team. Our comprehensive benefits package empowers you to maximize your money, live a healthy life, and grow personally and professionally. We call it the Primo Life Advantage! We offer Medical, Prescription Drug, Dental, Vision, Life Insurance, Income Protection, Vacation, Holidays, and Sick Time.
We also provide support to help you continue to prepare for retirement with our 401(k) Savings Plan, employer contributions to Health Savings Accounts & the opportunity to purchase Primo Water stock at a discounted price through our Employee Stock Purchase Program.
Primo invests in the whole person so that you can build your future along with ours. We are looking for qualified candidates ready to make a splash and dive headfirst into our One Primo Team. Please visit our website (url removed) for more information about Primo Water North America. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled.
Responsibilities:
The District Operations Manager, HOD will lead a team of 15-20 Route Sales Representatives responsible for safely delivering bottled water, coffee, and tea to commercial and residential accounts. This leader will foster a “safety first” culture through awareness, training and accountability. This role must create a positive work environment through real-time observation and specific, constructive and actionable feedback. Working with a sense of urgency will help ensure that operational plans are executed, performance and budget goals are achieved, and team members are kept informed to guarantee alignment on consistently and safely delivering a great customer experience.
Drive customer satisfaction through real-time service oversight, flawless recovery, and daily coaching of Route Sales Representatives
Champion safety by actively leading and demonstrating behaviors aligned to Primo Water North America’s Core Safety Principles
Own execution and adherence to Primo Water North America’s standards for all branch processes related to customer service, order delivery, and inventory through cross-functional collaboration
Support the personal and professional development of direct reports through performance objectives and coaching
Conduct one-on-one meetings with RSRs to review sales activity results and establish corrective plans as needed
Promote a positive employee experience through on-boarding, orientation, and employee engagement activities
Drive Net Promoter Score and Customer Satisfaction within market through execution of high standards of service and professionalism in all customer interactions
Responsible for maintaining staffing levels through talent acquisition, development, and retention
Ensure all team members have the proper product loaded to meet daily delivery commitments
Share best practices with peer team and leaders to drive productivity improvements and realize cost reductions
Ensure financially sounds decisions to deliver financial plan for area of responsibility
Serve as key part of the change network by actively leading direct reports through transformational business initiatives
Qualifications:
BA/ BS Degree strongly preferred
Experience successfully managing multiple facilities and large teams (e.g. 20+ people) of service, operations, or logistics employees preferred
Passion for working safely and demanding safe work behaviors from direct reports
Open-minded to change and capable of leading a team through resistance
Ability to effectively manage, develop and train direct reports to support the company vision, goals and objectives
Excellent written, verbal communication, and interpersonal skills
Strong knowledge of financials, financial analysis and Profit & Loss statements
Experience managing and anticipating business challenges and changes
Prior experience managing a facility/branch preferred
Ability to listen and respond to information effectively and influence decision makers
Strong sales techniques, communications, negotiation and customer service skills
Strong technical ability and knowledge of Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook
Ability to meet Company Driver Qualification Policy
