CareOregon Looking for Partner Data and Operations Analyst at Portland, OR  Full Time

To protect the health and well-being of our members, employees and community, CareOregon requires all employees to be fully vaccinated against COVID-19 or have an approved medical or religious exception as a qualification of employment.

Candidates who receive an offer of employment by CareOregon, must provide proof of COVID-19 vaccination or submit a medical or religious exception request, which will be evaluated in accordance with CareOregon’s standard accommodation process.

Job Summary

This position provides data and operations analysis for the Strategic Partnerships team. Core work includes developing ongoing reporting and analyses, and designing and presenting reports on program goals, outcomes, business performance, quality and operational systems for CareOregon strategic partners. This position evaluates population health, quality and practice transformation strategies, provides recommendations, and partners to support development and implementation of data-driven solutions to improve the overall health of CareOregon members and communities. Additionally, this position uses a combination of evaluation, quality improvement methods and data analysis to support defined clinical performance metrics, evaluate programs and financial models, and support oversight of delegated entities.

Essential Responsibilities

Data Management and Analysis

• Perform ongoing synthesis and analysis of performance information, including producing and distributing actionable performance summaries in support of routine reporting requirements, ongoing operations and metrics monitoring, and ad hoc requests.
• Develop effective reporting systems for use at the staff and leadership levels to assess the effect of key program and policy decisions.
• Provide support for data driven processes and the coordination of customer-centered development and dissemination of data products.
• Analyze performance of key metrics to identify trends, make predictions, and provide recommendations based on analyses.
• Gather specifications and develop reports, graphs and tables in Tableau Desktop and Tableau Server that are complete, thorough and easily understood by those receiving and/or reviewing the information.
• Serve as the department’s core technical resource for specifications of performance metrics.
• Collaborate with Information Systems and Business Analytics staff to improve administrative data collection, define data elements for the reporting dashboards and finalize reporting specifications.
• Work alongside staff and partners to identify collective training needs related to quality improvement methods and use of data; assist with QI coaching and technical support as needed.
• Create process documentation for QI activities.
• Develop ad-hoc reports and execute queries on large databases to synthesize information for program staff and leadership as needed to meet business needs in a timely manner.
• Maintain and manage analytic capacity and prioritization in partnership with Healthcare Analyst so that department business needs are prioritized correctly and gaps are identified and articulated; track IS/analytics requests, status, and completions.

Operations Analysis and Process Improvement

• Collaborate with staff, external partners, and other stakeholders to provide data collection and analysis for identifying opportunities for improvement; provide recommendations based on analyses.
• Gather and document business requirements, operational methodologies, and workflows to perform and/or support existing system analysis and new systems recommendations.
• Identify and support implementation of technical solutions to business problems by gathering requirements from business users and interfacing with analysts, IS and information departments as needed for data, programming and development needs.
• Provide support for implementation and integrity of process improvements and assist with coaching as needed.
• Perform QA on final reports utilized internally and with external partners that have been built by team members or others.
• Work with department leadership to ensure a variety of workflow developments align with program requirements, goals, and objectives.

Organizational Responsibilities

• Perform work in alignment with the organization’s mission, vision and values.
• Support the organization’s commitment to equity, diversity and inclusion by fostering a culture of open mindedness, cultural awareness, compassion and respect for all individuals.
• Strive to meet annual business goals in support of the organization’s strategic goals.
• Adhere to the organization’s policies, procedures and other relevant compliance needs.
• Perform other duties as needed.

Experience and/or Education

Required

• Minimum 2 years’ experience using SQL queries to update and retrieve data from a database
• Minimum 1 year experience related to data analytics or reporting, including proficiency with dashboards using calculations, parameters and actions in Tableau, Power BI, or other data visualization tools

Preferred

• Experience analyzing healthcare claims
• Experience in health care and/or program evaluation, including work relating to quality improvement, population health and data analysis
• Experience planning, implementing and summarizing analyses and reporting projects
• Experience querying relational databases and/or using statistical software (e.g., SAS, SPSS) to gather and manipulate data
• Experience in using and managing large volumes of data in database management tools (e.g. Microsoft Access)

Knowledge, Skills and Abilities Required

Knowledge

• Knowledge of program evaluation methodologies and analytic strategies
• Knowledge of HIPAA compliant transactions

Skills and Abilities

• Advanced Proficiency with MS Excel for data tracking, manipulation, formulas, and creating pivot tables, graphs and charts, and other advanced functions
• Competency using business intelligence platforms (e.g., Tableau, Power BI) for data blending, joining, and other advanced functions to implement complex business logic
• Competency in data visualization design and best practices
• Ability to develop knowledge of policies, principles, and practices of Coordinated Care Organizations and Medicaid/Medicare Managed Care programs
• Ability to set and meet deadlines, prioritize competing projects, and identify and resolve barriers to meet project requirements
• Ability to gather and analyze data, assess effectiveness of healthcare systems and work with system partners to develop, implement and evaluate Triple Aim improvement strategies
• Developing organizational, analytical and problem-solving skills
• Ability to critically evaluate information gathered from multiple sources
• Strong communications skills, including verbal, written, presentations, and reports, specifically including the ability to present statistical and technical data in a clear and understandable manner utilizing appropriate visual aids
• Ability to guide and coordinate a workgroup (including internal and external members) engaged in quality improvement activities
• Self-direction/self-management skills with the ability to work independently and effectively as a sole contributor and as part of a team
• Ability to identify and anticipate issues and act proactively to formulate plans and recommendations to address potential issues
• Ability to proactively communicate and collaborate with external and internal customers to analyze information needed

• Ability to work effectively with diverse individuals and groups

• Ability to learn, focus, understand, and evaluate information and determine appropriate actions
• Ability to accept direction and feedback, as well as tolerate and manage stress
• Ability to see, read, and perform repetitive finger and wrist movement for at least 6 hours/day
• Ability to hear and speak clearly for at least 3-6 hours/day

Working Conditions

Indoor/Office Community Facilities/Security Outdoor Exposure

Member/Patient Facing: No Telephonic In Person

Hazards: May include, but not limited to, physical and ergonomic hazards.

Equipment: General office equipment

Travel: May include occasional required or optional travel outside of the workplace; the employee’s personal vehicle, local transit or other means of transportation may be used.

Candidates of color are strongly encouraged to apply. CareOregon is committed to building a linguistically and culturally diverse and inclusive work environment

Veterans are strongly encouraged to apply.

Equal opportunity employer. This company considers all candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.