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There are many things to consider when deciding on your next employer. Do you want a job where you earn a paycheck? Or do you want a CAREER with a company that values their employees as well as the communities that they are in? At BancorpSouth Bank a division of Cadence Bank (BancorpSouth)we are more than just a work place. We are a company that prides itself on values and the people that we employ. Start your search for a career with our company!
Position: Loan Problem Resolution Specialist, Platform Area of Problem Resolution (Loan Operations Specialist II)
Physical Location: 2778 West Jackson Street, Building C, Tupelo MS 38803
Reports To: Loan Operations Manager
Working Conditions Normal, no adverse or hazardous conditions
Work Hours M – F (8:00 – 5:00) Overtime as needed
Primary Purpose:
Assist lending staff in the retail banking locations with all processes in Central Loan Operations (CLO) including, but not limited to, compliance, loan documentation, software, federal and state regulations, and bank policy and procedures.
Principal Duties and Responsibilities:
Answer lending related questions from lending staff through the problem resolution call system and email
Log all calls and emails in Workfront to accurately record all assistance provided
Accurately communicate information to lending staff in accordance to loan policy and procedures
Identify and resolve lending issues with the caller in a timely manner
Work daily reports to ensure loans are setup and functioning properly
Assist lending staff with Loan Documentation (Exceptions)
Assist lending staff with Loan Platform, ALS, NetTrax, Xnet, Intracheck, Non monetary maintenance form, eforms and general ledger questions. (Advising, Troubleshooting, Originating, Submitting, Researching and Correcting)
Job Specifications:
Must have a clear understanding of BancorpSouth Loan Policy and lending procedures
Must have detailed knowledge of Loan Platform, ALS, NetTrax, and XNet
Must have a clear understanding of Federal Regulatory Compliance Guidelines for regulations HMDA, Flood, RESPA, and Reg Z
Must have a clear understanding of State Laws and Regulatory Guidelines related to loan documentation requirements
Knowledge of General Ledger accounts
Outstanding communication skills
Analytical skills
Self motivated and teamwork oriented
Troubleshooting skills
Disclaimer
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Company: Cadence Bank
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, disability, veteran status, genetic information or any other status protected under applicable local, state or federal nondiscrimination laws.
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