Reporting to the Vice President of Customer Success, the Director, Strategic Customer Success will be responsible for managing and overseeing our team of Strategic Customer Success Managers. The team is responsible for driving adoption, providing consultation & guidance and ensuring value realization post go-live for Bullhorn’s highest revenue customers. Engagements require understanding customers’ business needs, Bullhorn solutions and experience to date, developing success plans and driving measurable impact (i.e. improvement in customer health, sentiment, optimization and retention).
A typical day will include…
This role is a fit for you if…
What We Offer…
Bullhorn’s core purpose is to create an incredible customer experience, which starts with first creating an incredible employee experience. Our vision is for every employee to have a sense of belonging, a voice that is heard, and a clear path for success. We are committed to building diverse and inclusive teams, and our culture is shaped by our five core values: Ownership, Energy, Speed & Agility, Service, and Being Human.
We’re looking for real-life humans, each with their own unique set of thoughts, beliefs, cultures, identities, and a background and body that is completely individual. We also love humans who have taken less traditional paths of education and believe that experience and learning come in many forms. Together, all these unique individuals make Bullhorn stronger. If you’re reading this, you’re probably applying for/considering applying for a job with us, and we want you to know that Bullhorn is an equal opportunity employer. For us, that means we always have, and will always, strive to be as inclusive as possible in all aspects of employment and that we do not and will not tolerate discrimination of any kind.
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