Log In
Sign Up
The Amazon Music Ubiquity Platform team is responsible for Quality, Stability, and Performance across Amazon Music’s range of devices including mobile apps, web experiences, big-screens, wearables, connected speakers, and third-party integrations. Our vision is to deliver a best-in-class, multi-device experience that is highly connected. Customers expect our experiences to always be reliable, fast, and frictionless across this cohesive, cross-client music landscape. We’ve seen repeatedly that performance and stability improvements can drive not only customer satisfaction, but also growth and business impact. Our team is seeking a Principal Product Manager, Technical to own and drive efforts across clients to improve and maintain the highest possible bar for Quality, Stability and Performance. This is an opportunity to lead our strategy to redefine what a best-in-class Music Streaming experience can be across all clients, and to establish Amazon Music as the highest-quality music experience in the world.
Key job responsibilities
As a Principal Product Manager, Technical on the Amazon Music Ubiquity Platform team, you will partner with stakeholders and contributors (including partners, developers, technical program managers, analysts, and engineers in test) to design and align on roadmap and goals. To do this, you will start by developing a comprehensive understanding of customer expectations and aspirations around quality, stability and performance for a cross-device, connected music streaming service. You will draft documents to describe plans, goals, and solutions including PR FAQs, annual and quarterly plans, feature requirements, resourcing asks, and more. You will analyze data, develop insights, and be the resident expert in understanding the relationship between QS&P and customer satisfaction, engagement, retention, and business impacts. You will develop and enforce SLA strategies to prevent degradation and federate distribution of goal achievement across teams. You will write feature requirements, review technical designs, and work across teams to craft disruptive solutions for complex problems. You will conduct experiments and analyze and report results, strategically developing proof of insights that change and steer downstream investments and strategies/deliverables. You will evangelize and report on QS&P areas in weekly, monthly, quarterly and annual business reviews.
A day in the life
You join the morning scrum with the latency team, where you stay informed of progress and updates from teams executing on your roadmap, and you chime in to help with prioritization. Before lunch you make progress on a PR FAQ for an exciting new effort as part of annual planning for next year. After lunch you review promising experiment results from a new feature. You share the early results with the team to give an early glimpse of the impact of their work. In a doc review you give feedback to help a colleague. You take the Amazon shuttle home.
About the team
The Amazon Music Ubiquity Platform team is responsible for Quality, Stability, and Performance across Amazon Music’s range of devices including mobile apps, web experiences, big-screens, wearables, connected speakers, and third-party integrations. Our vision is to deliver a best-in-class, multi-device experience that is highly connected. Customers expect our experiences across this cohesive, connected, cross-client music landscape to always be reliable, fast, and frictionless. Our team is predominantly on the West Coast of the United States, has some team members elsewhere both inside and outside the U.S. We also partner with Amazon Music teams located in multiple locations throughout the world.
About Amazon Music
Amazon Music is an immersive audio entertainment service that deepens connections between fans, artists, and creators. From personalized music playlists to exclusive podcasts, concert livestreams to artist merch, Amazon Music is innovating at some of the most exciting intersections of music and culture. We offer experiences that serve all listeners with our different tiers of service: Prime members get access to all the music in shuffle mode, and top ad-free podcasts, included with their membership; customers can upgrade to Amazon Music Unlimited for unlimited, on-demand access to 100 million songs, including millions in HD, Ultra HD, and spatial audio; and anyone can listen for free by downloading the Amazon Music app or via Alexa-enabled devices. Join us for the opportunity to influence how Amazon Music engages fans, artists, and creators on a global scale.
We are open to hiring candidates to work out of one of the following locations:
Culver City, CA, USA | San Francisco, CA, USA | Seattle, WA, USA
– 2+ years of end to end product delivery experience
– 8+ years of technical product or program management experience
– Bachelor’s degree
– Experience with feature delivery and tradeoffs of a product
– Experience owning/driving roadmap strategy and definition
– Experience leading engineering discussions around technology decisions and strategy related to a product
– Experience technical product management
– Experience working directly with Engineers on product enhancements
– Experience in project management methodologies, business analysis, or process improvement
– 5+ years of product management experience working on end consumer technology products
– 3+ years designing and maintaining a strategic product roadmap with measurable outcomes.
– 2+ years designing and analyzing experiments in a consumer product space (aka a/b or multi-variate testing)
– 2+ years experience working on Quality, Stability, and/or Performance related programs/efforts.
– 2+ years of experience collaborating with partner teams to align and drive on cross-organizational goals.
– Experience working on agile-enabled teams
– Experience launching consumer-facing online/mobile products/service from start to finish
– MBA or master’s degree in a quantitative field
– Experience authoring documents / presentations to establish and maintain strategic alignment with senior stakeholders.
– Experience with design and analysis of customer surveys and user studies.
– Experience writing and delivering reports and presentations regarding designs, plans, progress, and impact.
– Experience working with products involving both visual and voice components, personalization, search and/or machine learning based systems
– Proven ability to understand complex business problems, apply strong analytical skill and create an effective strategy
– Technical fluency; ability to understand and discuss architectural concepts, schedule tradeoffs and new opportunities with technical team members
– Strong communication and collaboration skills, with a proven ability to work across functions and influence senior leaders
– Excellent platform experience intuition; demonstrated success in creating innovative and user-friendly software applications and customer-facing features
– Nimbleness and comfort with ambiguity; ability to respond rapidly to evolving threats and opportunities
– Demonstrated ability to translate strategic differentiators into innovative and detailed product requirements
– Proven ability to make smart features (customer experience) versus time-to-market trade-offs; experience using data and metrics to back up assumptions and assertions of business value
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $144,000/year in our lowest geographic market up to $279,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.
