Aesop Looking for Supply Chain Coordinator at New York, NY Full Time

For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organization, we offer professional development and advancement opportunities to complement career goals and aspirations.

Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others.

We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society.

POSITION PURPOSE

We’re looking for a Supply Chain Coordinator to join the Americas Supply Chain team. In this role you will facilitate a timely, accurate and efficient order to cash lifecycle for Aesop Americas B2B business, as well as, effectively manage 3PL Warehousing and Logistics providers, ensuring Aesop’s high standards are met while actively employing cost saving practices.

Primary Responsibilities

• Provide support to internal and external teams through efficient shared inbox management.
• Ensure Department Store shipping & routing guide agreements are adhered to, avoiding customer chargebacks.
• Analyzing and optimizing logistics process and procedures for efficiencies.
• Reviewing, preparing and routing purchase orders in an accurate, timely manner.
• Process orders within 24 hours of receipt, adding shipping costs where applicable, communicating out of stock items to relevant stakeholders, generating applicable shipping documents.
• Proactively provide follow up communication on order status, including tracking information and any processing or shipping delays.
• Research and process damage, overage, and shortage claims, creating credits notes and RAs where applicable.
• Perform root cause analysis for customer chargebacks and disputing where applicable.
• Analyze customer performance in terms of lead time and ordering schedule/frequency providing recommendations.
• Assist Accounts Receivable in following up on outstanding balances with customers.
• Collaborate with relevant teams to contribute to an efficient new customer onboarding experience.
• Produce reports as required by Regional Customer Supply and Logistics Manager.

Key Requirements And Qualifications

• Experience using NetSuite or similar ERP System and Microsoft suite
• Experience with an SPS or another EDI provider
• At least 3 years of experience in Supply Chain, Logistics, Customer Service, or similar field.
• Experience working with customer portals for PO retrieval, chargeback disputes, credit & return processing.
• Track record of working cross-functionally within a team.
• Familiar with EDI transmission processes.
• Must possess experience working in a Helpdesk and/or shared email box.
• Strong analytical skills, possessing the ability to evaluate, analyze and present data.
• Keen attention to detail and data entry accuracy.
• Experience working with Retail Store replenishment orders, as well as Wholesale Partner orders.

What’s On Offer

The salary for this position is $70,000-75,000 annually

We take a holistic approach to employment, promoting professional development, career growth, employee wellbeing initiatives and encouraging deep connections with the local community through the Aesop Foundation, volunteering and matched giving programs.

We take a holistic approach to employment, promoting professional development, career growth, employee wellbeing initiatives and encouraging deep connections with the local community through the Aesop Foundation, volunteering and matched giving programs.

Employee Benefits Include

• Generous product discount allowance and bi-annual complimentary product allocation
• Paid volunteering allowance for all employees
• Bonus opportunity based on personal, and business, performance
• Suite of options to aid development, including complimentary access to LinkedIn Learning, in-house Product and Core skills training and study support opportunities
• Access to employee assistance programs, complimentary subscription to Headspace mindfulness app and summer hours options.

Aesop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognized and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion and belonging plays an important role in the success of our organization. We actively encourage everyone to consider becoming a part of our journey