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Above and Beyond Alaska (ABAK) is seeking an exceptional individual to join our team as The Mendenhall Glacier Field Supervisor in Juneau, Alaska. ABAK has been facilitating outdoor adventure experiences on the ocean and ice for 21 years and employs 40 seasonal team members from April – September.
The Mendenhall Glacier Field Supervisor has a diverse schedule that includes guiding wilderness experiences for our clients in our Mendenhall Glacier zone, reporting as the Safety, Admin, and Support (SAS) role, and assisting the Operations team with maintaining high quality experiences for our clients and training and developing guide staff.
Field Supervisors must be highly proficient in technical skills, passionate about environmental education, and keen on working with entry-level guides in an outdoor leadership role. In the early season, under the direction of the Training and Development Manager, they will organize gear and either facilitate or delegate training for guide staff in all technical skills and logistics pertinent to their operational zone. This includes teaching novices and experienced team members basic skills, rescue technique, naturalist information, group management, ABAK CIRP protocol, and all field logistics/timelines. The Field Supervisors should be able to adapt teaching strategies to accommodate learning styles of the group or individual. Additionally, they will be responsible for all training documentation including completion of skills assessments for the guide staff.
Once our operating season is fully underway, they will guide 3-4 trips per week and work as a SAS 1-2 days per week. While guiding, their focus will be on the Mendenhall Zone. As a canoe and hiking guide, while providing exceptional wilderness experiences for our clients they will also: monitor our operational zones, evaluate our equipment, provide an example for co-guides, and observe guides performance. As a supervisor they will facilitate guide team meetings, coach and mentor guide staff, provide on-going training sessions for staff, and assist with remote site, equipment, and facilities maintenance. As a SAS they will assist the Manager on Duty with evaluating the weather, making go/no go decisions and responding to incidents. These shifts are also a time to check-in with staff, plan meetings/training, manage equipment, and as time allows they will also complete support staff tasks.
This position is an integral part of a leadership team that is committed to creating a supportive and positive environment that empowers individuals, values self-direction and hard work, supports sustainable tourism, believes in mutual expectations, and promotes innovation and development. Applicants with guiding experience who wish to develop outdoor leadership skills are encouraged to apply.
Essential Duties and Responsibilities include, but are not limited to, the following:
Qualifications:
Preferred:
Start Date: April 22, 2024 – October 15, 2024
Compensation: $26/hour + tips
Bonus: Guides who fulfill the terms of their employment agreement are eligible for an end-of-season bonus that is based on 3% of gross wages.
Perks:
Description *English after Japanese ヒルトンのグローバルマーケティングチームは、業績拡大を実現するため、あらゆるチャネルを駆使して戦略的にマーケティングキャンペーンを展開し、ヒルトンのブランドポートフォリオの訴求を日々おこなっております。日本eコマースクラスターは、グローバルマーケティングチームの指針に基づき「さすがヒルトン!」と言われるよう、デジタルメディアを駆使してヒルトンとゲストの架け橋となり、売上の最大化、コストの最適化と「Hilton Brand Love」を実現します。 日本eコマースクラスターは、東京のリージョナル本社を拠点とするスペシャリストで構成されたチームであり、その一員となります。 担当業務 このポジションでは、担当するホテルの宿泊・レストラン・ウェディング・宴会の売上最大化を目標に、ホテルビジネスのデジタル環境の最適化を担当していただきます。 自社サイトの売上を最大化しつつ、他社チャネルの売上を最適化しコストを最小限に抑えるために戦略を立てて実行します。担当ホテルのデジタルオンラインエキスパートとして、ホテルの課題・背景を理解し、各ステークホルダーと良い関係を築きます。 またデジタルコンテンツチームとスムーズなやりとりを促進することで、ホテルの日々の課題解決をサポートします。 具体的な業務内容 担当するホテルのeコマーススペシャリストとして、ホテルの課題解決のためにインサイト分析・データ分析・提案を行う ホテルのコマーシャル全体の戦略を理解し、デジタル領域以外にも関連するセグメントとの関係を理解する ホテルの自社サイトのパフォーマンスを分析し、改善するための提案を行う 担当ホテルとの定期的なMTG・コミュニケーションを通じて、KPIに対する達成度・パフォーマンスの分析・改善提案を行い、オンラインにおける収益を最大化・効率化する ホテルが展開する商品を効果的に販売するため、各チャネル(自社サイト、他社チャンネル、オンラインメディア)の役割を理解し有効に活用する コーポレートの戦略に基づいたプロジェクトの実行をサポートする デジタルコンテンツチームと連携し、各ウェブサイトのコンテンツを常に最新かつ最適な状態にする...
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