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Every day, Heartland, a Global Payments Company, makes it possible for millions of people to move money between buyers and sellers using our products and unmatched services. Simply, we create meaningful technology centered experiences that enable our customers to prosper. If you want to work like an entrepreneur, support and serve entrepreneurs and bring your expertise to a dynamic team, then Heartland is for you. If it’s in your nature to work with a passion to provide tangible solutions for everyone you interact with, then join us and let’s see what we can do together.
Product Manager – Point of Sale
About Heartland
Every day, Heartland, a Global Payments Company, makes it possible for millions of people to move money between buyers and sellers using our products and unmatched services. Simply, we create meaningful technology-centered experiences that enable our customers to prosper. If you want to work like an entrepreneur, support and serve entrepreneurs, and bring your expertise to a dynamic team, then Heartland is for you. If it’s in your nature to work with a passion to provide tangible solutions for everyone you interact with, then join us and let’s see what we can do together.
Job Summary
Product Managers are responsible for definition, prioritization, and management of the product backlog and roadmap. To accomplish this, they collect feedback from all stakeholders, define requirements and features, and work with the development teams to estimate and schedule the work. Product Managers will need to understand the requirements, determine value, and work with the development teams in translating requirements to actionable development tasks. This position requires participation in the four-step release process: assuring that processes are in place, deadlines and quality standards are met, risks identified and mitigated, and professional communications are maintained on a regular schedule to internal and external stakeholders. As one of the primary customer-facing contacts, the Product Manager bears a significant responsibility to ensure a positive client experience through delivering a desirable product while taking a vocal leadership role in the product build process.
Duties
Develop and execute product strategies: Collaborate with cross-functional teams, including development, design, and marketing, to develop and execute product strategies aligned with business goals. Define product vision, prioritize features, and drive the product development process from ideation to launch.
Conduct market research and analysis: Stay updated on market trends, customer needs, and competitive landscape to identify opportunities and make informed product decisions.
Pre-implementation planning: participate in product planning and status meetings, create and maintain process documentation for customer feedback in all phases of product release, maintain feature parity documentation.
Release process validation: work with implementation teams to validate the delivered product, assist with reporting, documenting, and communicating defects and problems with development and product stakeholders, assist with or lead Product Panel Advisory meetings and document all feedback and requests, assist in validating documentation/training materials, and work with Project Management to help to maintain release schedules, mitigate and document risks.
Client communication: obtain customer feedback and respond, coordinate between customer, dealer, and implementation teams to board beta sites, monitor, and collect feedback, assist with troubleshooting and escalating defects reported from customers, seeing escalations through to completion, monitor and coordinate feedback through the Feature Request process.
Stakeholder communication: work with development teams regarding feature prioritization, and/or use case and product requirements, escalating and tracking defect issues through to resolution when it is related to direct customer feedback, regular communication with internal stakeholders of gaps that exist between the existing product and client expectations.
Work with Product team to understand contact with end-users’ product requirements and desired features, work with internal teams to communicate product requirements and monitor tasks.
Take a lead role in project participation – in all phases, but focusing on customer-facing tasks.
Take the initiative to recommend process improvements and demonstrate creative thinking.
Help ensure high-quality deliverables and a positive customer experience.
Perform extensive product discovery with a variety of customers (end-users, dealers, and internal) to determine what the core customer-centric “sellable” product looks like.
Job Requirements
Bachelor’s degree or equivalent work experience
Excellent written and verbal communication skills
Some travel for training or product collaboration
Familiarity with project management software, such as Aha and/or Jira
Documentation and training skills
Time management, ability to multitask, and propensity to handle urgent interrupts with poise and professionalism
Ability to do high-level troubleshooting, document and communicate issues; translate customer issues into specifications
Preferred Qualifications
Retail, restaurant or hospitality experience
Some customer service experience
Diversity and EEO Statements
Heartland is an organization that stands against racism, intolerance and injustice in all its forms – one that respects, honors and celebrates the diversity of our team members and the differences among us. Our commitment to fostering a company culture that values and respects Inclusion and Diversity is steadfast. Standing together as one company, we will continue to work to drive positive change for the communities in which we live and work and stamp out injustice.
Heartland is an equal opportunity employer. Heartland, a Global Payments Company, provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
Heartland is an equal opportunity employer. Heartland, a Global Payments Company, provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
TSYS is an equal opportunity employer (EOE) committed to employing a diverse workforce and sustaining an inclusive culture.
Qualified individuals with disabilities may be entitled to reasonable accommodations to assist in their pursuit of employment with TSYS. This includes assistance in completing the job application (online or otherwise) and reasonable accommodations during the hiring process. For assistance with reasonable accommodations needed to apply for a job, please contact the TSYS Pay and Benefits Center between 8 a.m. and 7 p.m. Eastern Monday-Friday at 1.706.644.8747 or 1.877.644.8747 or email at [email protected].
EOE/Minorities/Females/Vet/Disability
TSYS is committed to diversity and equal opportunities for everyone. We are committed to ensuring that all job applicants and team members are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, age or any other characteristic prohibited by law. For more information, please refer to our Code of Business Conduct and Ethics.
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