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A Patient Support Specialist is responsible for contributing consistent exceptional service to our patients by providing detailed information on products, services, and billing. This role will identify the patients’ needs and present outcomes for a positive patient experience.
In this role, you represent the Zynex brand. This means you are responsible for providing a world-class experience to all “customers” in every interaction, every time. Every decision made must align to our mission, vision, and strategy. Every communication sent (through email, mail, or by phone) is to be professional, simple, and aligned. Every problem or bottleneck is to be resolved with an efficient solution that is consistent with our strategy.
Call Center Hours Monday- Saturday 6:00 am – 6:00 pm
Shift Days: 5×8’s Tuesday – Saturday or 4x10s Wednesday – Saturday
Competencies Needed
Zynex Medical was awarded “2024 Denver Top Workplaces” from the Denver Post
Bonus opportunity
Essential Job Duties & Responsibilities
Main Daily Duties : (90% of Shift)
Educate on Product Features & Troubleshooting
Explain Payments & Billing
Negotiate Payment Plans
Administrative Tasks
Additional Duties
Future Responsibilities
As part of the natural growth in this role, the position will evolve to include training responsibilities. This will involve:
Education Requirements
Physical & Environmental Requirements
Computer Intensive Tasks (95% of shift):
Physical Tasks (5% of shift):
Zynex Offers Exceptional Benefits (Full-Time Roles)
In order to be considered for this position, applications must be submitted by 08/03/2024
To view and apply for all available positions at Zynex, kindly visit our careers page at www.zynex.com/careers.
Zynex Medical provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Zynex Medical Remains Vigilant Against Fraudulent Schemes, Including The Use Of Deceptive Tactics Like Text Messages And Forged Letters, Which Falsely Promise Job Interviews And/or Offers Of Employment Under Our Company’s Banner. To Clarify Further
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