UW Credit Union Looking for Financial Specialist: Future Oconomowoc Branch at Waukesha, WI  Full Time

UW Credit Union is growing and opening a new branch in Oconomowoc, WI. We are hiring a group of Financial Specialists to provide remarkable service and support our members as our team expands and develops!

Why This Job Is Right for You

You will find that onboarding and training is a top priority for UW Credit Union. The first 12-weeks of employment for our Financial Specialists are devoted to you and your learning/training.

Financial Specialists play an instrumental role in the retention and satisfaction of UWCU members. Using the UW Credit Union ‘Members for Life philosophy’, the Financial Specialist’s purpose is to establish and maintain relationships with members, uncover their true needs, provide education on financial options, and make recommendations to help members achieve their financial dreams.

In creating those meaningful connections, Financial Specialists see every ‘you’ – from opening a member’s first checking account, to applying for an auto loan or first mortgage, to discussing retirement savings, and beyond.

UW Credit Union Financial Specialists are not solely driven by sales results. True to our reputation, Financial Specialists at UW Credit Union take time to provide quality solutions unique to each member. Humanity counts most to us, and we would rather miss a sales goal, than make a recommendation that is not in the member’s best interest.

Do you have experience with consultative sales and/or recommending products and services to customers? Are you naturally cultivate and build relationships, are self-motived, curious, empathetic, and solutions-oriented? If yes, then this is the job for you!

The Financial Specialist training group has an anticipated start date of Monday, April 15th.

Why work for UW Credit Union?

Join one of Wisconsin’s premier financial institutions, a 2023 Top Workplaces USA and multi-year recipient of Madison Magazine’s Best Places to Work, Wisconsin State Journal’s Top Workplaces, and Milwaukee Journal Sentinel’s Top Workplaces to receive:

21.5+ days annual paid time off
• 2 weeks paid caregiver leave
• 2.5 weeks paid new child parental leave
• 2 days paid volunteer time
• 11 paid holidays (includes your birthday!)
• 401k company match of up to 5%, plus approximately 4% discretionary match
• Variable bonus reward
• Competitive Medical, Dental and Vision plans, including domestic partner eligibility
• Free bus pass and bublr/ BCycle membership
• Employee Assistance Program
• Salary: $48,000 – $56,000
• And more!

A Day in the life of a Financial Specialist

Every day will be different but below is a snapshot of what you will do:

• Start the day at your assigned branch location and meet with you team for a morning huddle to discuss updates and goals for the day
• Greet members as they come into the branch and be a resource to our members
• Meet with members to learn about their financial goals and educate them on financial products and services
• Open up accounts, complete loan applications, answer member questions, and handle transactions
• Understand all credit union products and services through training and self-guided learning tools
• Call members to check-in and follow-up on new account activity
• Partner with team members to meet the goals for product sales and referrals
• Be a leader at the branch and serve as a mentor and positive role model for Tellers and Financial Specialists
• Handle escalations to effectively address critical member needs and concerns

What You’ll Need to Succeed

These skills and experiences are essential to your success:

• 3-5 years of customer service and/or retail sales experience
• Demonstrated analytical, accuracy and problem-solving skills
• Ability to learn a wide range of knowledge and continue to learn and develop your skill-set in a robust feedback environment
• Strong verbal and written interpersonal communication skills
• Ability to develop and maintain positive relationships and provide top-notch service
• Demonstrated experience being flexible, adaptable, coachable, and collaborative in an autonomous and constantly changing work environment
• Natural skill-set to lead and influence others
• Proficiency with personal computer and office software

These attributes and knowledge are desired but not required:

• 1-2 years of experience working in a financial institution or in a retail leadership role
• Knowledge of new accounts, savings instruments, and consumer lending
• Consultative sales experience

This training class is anticipated to start on April 15th:

• Virtual, classroom and branch training for the first 12-weeks of employment
• On the job training at a greater Milwaukee area branch location that will be determined by your start date
• 3 hours a week dedicated to studying to pass the Credit Life Credit Disability (CLCD) Exam
• Continuous learning and development opportunities including but not limited to transparent dialogs, resources, tools, and technical learning modules

UW Credit Union is proud to be an Equal Opportunity and Affirmative Action Employer of Minorities, Protected Veterans, Women, and individuals with Disabilities. We strive to cultivate an inclusive workplace that is home to a diverse workforce where employees at all levels model knowledge of, belief in and a commitment to cultural competence.

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