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The Tippie College of Business is seeking an Assistant Director, Student Experience for Graduate & Professional Programs (GPP) who will be responsible for providing exceptional experiences for current and prospective GPP students to generate student enrollment, enhance engagement, and ensure strong retention. GPP supports the professional growth of over 1,500 full-time and part-time students seeking master’s degrees in business or business analytics as well as a variety of professional graduate certificates. In addition to online programs, GPP offers some in-person courses in Des Moines. The position is remote within Iowa, however, expectation is 15-25% time spent in person in Eastern Iowa (Iowa City, Cedar Rapids, Quad Cities, etc.) most weeks dependent on team meetings and student programming needs. This position will require a work arrangement form to be completed upon the start of your employment. Per policy, work arrangements will be reviewed annually, and must comply with the remote work program and related policies and employee travel policy when working at a remote location.
Duties Include, But Are Not Limited To
- Advising Eastern Iowa students under the guidance of the Director, Student Experience.
- Creating and implementing professional and social programming to foster a sense of community amongst Eastern Iowa student and ensure retention.
- Coordinating the systematic correspondence for current students with the GPP Communications and Events Coordinator.
- Assisting students with developing their personal academic plan and with identifying strategies and resources needed to accomplish their goal.
- Collaborate with GPP staff to create and implement a successful experience for students across all GPP programs.
The position is based remotely within Iowa and will be expected 15-25% time in Iowa City or Eastern Iowa most weeks to attend team meetings, organize and execute student events in Eastern Iowa, and meet with other Tippie College of Business staff. Classes run evenings and occasional weekends, a flexible schedule that includes a few evening hours each week for advising, student activities, and events is required when classes are in session.
As a key member of the team that supports the development and success of GPP students, the Assistant Director plays a critical role in every student’s experience and supports the team’s culture of optimism, collaboration, proactive problem solving, and stellar service to our students. The Assistant Director works collaboratively with multiple constituents within the Tippie College of Business including staff from other programs, faculty, and other business units.
Get to know the Tippie College of Business
Since 1847, the Tippie College of Business has cultivated a legacy of innovation, thought leadership, and excellence in business education. We are over 4,700 students with BBA and graduate programs spanning six academic departments—accounting, business analytics, economics, finance, marketing, and management and entrepreneurship. We are eight centers and institutes, and four student-managed endowment funds. We’re over 56,000 alumni—and growing. Tippie is regularly listed in top business school rankings. We also hold the gold standard of accreditations, the Association to Advance Collegiate Schools of Business (AACSB), and have maintained the accreditation for over 95 years (since 1923).
But who we are is not just in the curriculum we curate—it’s also in the culture we create. Our leadership embraces our responsibility to pursue excellence through diversity. More than 150 years after our founding, we continue to provide a welcoming, inclusive environment designed for you to grow and flourish in your professional or academic career.
Key Areas Of Responsibilities And Specific Job Tasks
Enhance and Support Student Educational Experiences and Increase Retention. Foster a Sense of Community and Engagement for Students
- Advise current GPP students, including some evening hours weekly, to guide registration decisions, course selection, individualized plans of study, and graduation requirements.
- Plan and execute student services events, including professional development programming and activities to strengthen the student community and retention. Responsibilities include: identify interest areas and programming needs, develop programming, secure speakers, execute events, and solicit student feedback to utilize for future improvements.
- Refer students to appropriate resources for help with personal issues, career advising, billing and financial aid.
Administrative (HR, Budget), Supervision and Training
- Serve as a back-up for operational supervision and coordination of any staff and services in support of the Eastern Iowa students.
- Manage special projects as assigned to assist with enhancing the student experience.
- Participate and work effectively with the GPP team and College of Business to develop and maintain a successful experience that meet the needs of the employers and students.
Establish and Maintain Relationships with Partners to Provide Educational Support Services
- Support designated professional and community events and sponsorships, as needed; manage the membership dues, contacts, and events with each of these respective organizations.
- Support the Communications and Events Coordinator in managing the communication flow process for current students. This effort includes the e-newsletter, supporting and assisting in the creation of content, and identifying the need for unique or one-time messages to students.
To obtain the full job description including key areas of responsibility, technical competencies, and desirable qualifications, please contact [email protected]
Position Qualifications
Education Requirement
- Bachelor’s degree in Business Administration or related field, or equivalent combination of education and experience.
Required Qualifications
- Proven experience (typically one to three years) in admissions/recruiting, student services, academic program support or related business.
- Demonstrated strong verbal and written communication skills (with high attention to detail).
- Experience with planning, organizing, executing, and evaluating events.
- Demonstrated constructive and collaborative relationship building skills with a variety of individuals and groups, including peers, leadership, and external constituents.
- Working knowledge of Microsoft Office Suite.
- Ability and willingness to work 1-2 evenings per week.
- Demonstrated constructive and collaborative relationship building skills with a variety of individuals and groups, including peers, leadership, and external constituents.
- Valid driver’s license and ability to meet and maintain UI Fleet Safety Standards.
Desired Qualifications
- A Master’s degree.
- Familiarity with the business community in the Eastern Iowa (Cedar Rapids, Iowa City, Quad Cities, etc.) region.
- Experience working with a graduate program for working professionals.
- Experience with LMS systems (e.g. ICON, Blackboard, etc).
- Working knowledge of Customer Relationship Management (CRM) systems, Salesforce in particular.
- Knowledge of University policies and procedures.
Application Details
In order to be considered for an interview, applicants must upload the following documents and mark them as a “Relevant File” to the submission:
- Resume
- Cover Letter
Job openings are posted for a minimum of 14 calendar days and may be removed from posting and filled any time after the original posting period has ended. Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process. For questions, contact Josh Gulick at [email protected].
Benefits Highlights
- Regular salaried position. Located in Iowa City, Iowa.
- Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans.
- For more information about Why Iowa? Click here.
Additional Information
- Classification Title: Educ Supp Svcs Specialist
- Appointment Type: Professional and Scientific
- Schedule: Full-time
- Work Modality Options: Remote within Iowa
Compensation
- Pay Level: 4A
- Starting Salary Minimum: 44,429
- Starting Salary Maximum: 57,000
Contact Information
- Organization: College of Business
- Contact Name: Josh Gulick
- Contact Email: [email protected]
