https://amzn.to/44P6GXZ
HOW TO APPLY
For full consideration, applicants should attach their resume and cover letter when applying for a job opening. For guidance related to the application process or if you are experiencing difficulties when applying, please review the Applicant Resources on our Talent Acquisition website.
INITIAL REVIEW DATE (IRD)
Application materials submitted by 11:59 pm on the IRD will be routed to the hiring unit for consideration. Materials submitted after the IRD will ONLY be forwarded at the request of the hiring unit. To ensure your application is routed for consideration, submit your materials before 11:59 p.m. on the IRD. Talent Acquisition cannot accept application materials outside of the jobs portal, and is unable to update submitted applications on an applicant’s behalf, or forward communications to the hiring units. For more information about the IRD and the applicant review process, view this link.
The IRD for this job is: 03-18-2024
ABOUT UC SANTA CRUZ
UC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It’s known as an unconventional place where innovation and experimentation is part of the campus’s DNA. That playful, bold spirit still thrives today, all on a campus renowned as among the most beautiful in the world.
DEPARTMENT OVERVIEW
The SBS Financial Service Center assists individuals with billing inquiries, understanding their student/ faculty/ and staff accounts, navigating the payment process for charges on their MyUCSC account, and providing refunding assistance for their general payment or financial aid credits from MyUCSC. The SBS Financial Service Center also provides essential payment processing services for the entire campus from sub-cashier deposits to change orders to processing student, staff, and faculty payments. We offer phone and email accessibility, as well as walk-in hours to reach as many individuals as possible in a customer-centered, solution-based environment.
More information can be found at: https://sbs.ucsc.edu
JOB SUMMARY
Under the supervision of the Service Center Manager, the incumbent’s main responsibility is to provide excellent customer service to the students, faculty, staff, and the general public at UCSC via phone, email, zoom, and walk-in visits. Good judgment and critical thinking are required in determining the applicability of policies and procedures to independently handle special or sensitive account problems and complex customer service and cashiering tasks. The incumbent has the responsibility for determining what procedural methods of work to use in each situation and must coordinate and cooperate in projects with others. The incumbent must remain in compliance with office procedures, campus policies, and internal control guidelines and maintain clear and strict separation of duties between cashiering responsibilities and tasks and customer service responsibilities and tasks.
APPOINTMENT INFORMATION
Budgeted Salary: $23.86/hour
Under California law, the University of California, Santa Cruz is required to post a reasonable estimate of the compensation for this role. The salary shown above is the budgeted amount the University reasonably expects to pay and the salary extended should not exceed this posted amount.
Benefits Level Eligibility: Full benefits
Schedule Information:
Employee Classification: Career appointment
Job End Date: None
Work Location: UC Santa Cruz Main Campus
Union Representation: CX, Clerical/Admin
Job Code Classification: BLANK AST 2 (004723)
Travel: Never or Rarely
JOB DUTIES
45% – Front Line Customer Service
45% – Batch Payment and Deposit Processing
5% – Cashier Window Service
5% – Administrative
REQUIRED QUALIFICATIONS
PREFERRED QUALIFICATIONS
SPECIAL CONDITIONS OF EMPLOYMENT
SAFETY STATEMENT
All UCSC employees must understand and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.
EEO/AA
The University of California is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.
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