Log In
Sign Up
Trustwave helps businesses fight cybercrime, protect data and reduce security risk. With cloud and managed security services, integrated technologies and a team of security experts, ethical hackers and researchers, Trustwave enables businesses to transform the way they manage their information security and compliance programs. Trustwave delivers automated, efficient and cost-effective threat, vulnerability and compliance management. Trustwave, headquartered in Chicago, with customers in 96 countries. For more information about Trustwave, visit (url removed).
The SpiderLabs Sr. Operations Coordinator role offers an exciting opportunity to work within the world renowned and global SpiderLabs Operations team. The Operations team is currently expanding their Global Operations practice.
This role is responsible for Supporting our SpiderLabs global client base,assisting the SpiderLabs practice with resourcing (globally), scaling assignment coordination, data analytics and reporting, and compliance management as well as managing support escalations and working closely with the Operations Director on initiatives to automate processes within the SpiderLabs practice.
Role Expectations
- Be the liaison between the support team, Delivery teams globally, our customers and internal teams
- Work with the wider operations team to manage specific client requests, delivery process activities and enforce std operating procedures across different internal teams
- Analyse data and provide management reporting with business insights.
- Create reports on various SpiderLabs related topics
- Analyze data to identify trends and make recommendations around those trends
- Support the Global Operations Management team
- Seeks process improvements and enhancements to help us work more efficiently
- Participate in weekly meetings
- Document and follow processes & procedures
- Work in Salesforce, Financial Force, Microsoft Office Suite, ServiceNow and the Trustwave FUSION platform
- Interact with clients and different stakeholders to deliver great customer service results and provide advice to clients on how to use the portal, what our product consists of as well as our processes and help improve client’s overall experience with our service
Desired Experience
- 3+ years of experience in Operations or related field
- Go-getter who is eager, excited to learn and progress
- Strong written (email) English language communication skills
- Strong verbal (phone) English language communication skills
- Deadline and detail-oriented
- Highly motivated and team-oriented
- Proficient in the use of Microsoft Office, particularly Excel and Outlook
- Experience with any of the following is a plus:
- ServiceNow
- Sales Force
- Financial Force
- Penetration Testing Delivery
In addition, we are looking for the following attributes:
- Drive change, enthusiasm, and ambition to contribute to the overall success of SpiderLabs
- Strong XLS & Data analytical skills
- Proactive thinking – the ability to come up with options and solutions
- Ability to manage time and prioritize work
- Ability to work in a high-pressure environment
- Is willing to go through Government or Industry security clearance process when required
Qualifications
Education required:
- We prefer university-educated candidates but will consider all candidates with appropriate skills and experience
Trustwave is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.
To All Agencies:
Please, no phone calls or emails to any employee of Trustwave outside of the Talent Acquisition team. Trustwave’s policy is to only accept resumes from agencies via the Trustwave Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Talent Acquisition team. Any resume submitted outside of this process will be deemed the sole property of Trustwave and in the event a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.
