Front Desk Operations Supervisor

Supervise the Guest Services staff to ensure excellent owner/guest service.
Respond to any questions from owner/guests and follow up with them to ensure their requests have been met to their satisfaction.
Take and confirm reservations and cancellations.

Supply owner/guests with information regarding property amenities, services, room features, and local areas of interest and activities.
Respond to owner/guest requests for special arrangements or services (e.g., spa services, transportation, religious services, babysitting, financial services, business center services, interpretation services, reservations, dry cleaning, entertainment/sporting events, shopping) by making arrangements or identifying appropriate providers.
Contact appropriate individuals or departments as necessary to resolve owner/guest requests.
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.

Requirements:

Must be available to work various shifts, holidays and weekends
Must have great customer service skills – all of our position come into contact with guests!

What does The Ranahan offer?

The Ranahan Looking for Front Desk Supervisor at Breckenridge, Colorado Full Time

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