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Position Purpose:
The Region Equipment Services Manager (RESM) is responsible for leading profitable operations with the field team in their assigned Region. The position manages the equipment maintenance and repair for THD stores, MDOs, FMOs and various external customers within their assigned region. RESMs are responsible for executing the key elements of the business strategy and ensuring quality of work, operational efficiencies, staffing, training, development of talent, safety and profitability including P&L for their regional growth. To be successful in this role a RESM must strategically plan and align to balance priorities and multiple business partners, develop a team of associates, and create a culture of customer service, safety, and operational execution. As a leader at The Home Depot, the RESM is responsible for creating an environment where associates want to work, and customers receive excellent service. RESMs are to develop and engage associates, provide great customer service, utilize financial and store reports to identify operational opportunities, monitor market trends and competition and execute plans to consistently improve in all of these areas. RESMs must effectively communicate and engage their team in the strategy execution. RESMs must establish a presence in their region by conducting regular store walks, town hall meetings, staff meetings with associates and engagement with store leadership. Lead by example as a champion of people while delivering consistent results in service and profitability through operational excellence.
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