The Forward Trust Looking for Social Media and Digital Assistant (Remote) at Vauxhall, England, United Kingdom Full Time

We are The Forward Trust empowers people to recover from addiction and supports people to break the cycle of crime and to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community.

This is an exciting time to join the Communications and Fundraising Directorate, as we introduce ambitious new campaigning and fundraising initiatives, such as Taking Action on Addiction, as well as continuing to build on our established awareness-raising campaign, More Than My Past, which aims to change public perception of crime and addiction by showcasing real life stories of a broad range of people who have successfully turned their lives around.

This is in addition to supporting the team on social media and digital communications, and being an integral part of a wider Communications Team whose overall remit includes

• PR and media relations
• Campaigning and public affairs
• Digital marketing
• Brand and creative services
• Marketing and promotion
• Internal communications and employee engagement
• Digital transformation (delivery of digital services in new ways to staff, service users and stakeholders)
• Philanthropic and business marketing

This role would suit an ambitious self-starter with good digital communication skills who is looking to be part of a supportive and busy team where they can further develop their skills at the same time as playing a vital role in supporting an varied and meaningful programme of work.

Delivery

• Support the Communications team with planning, drafting, scheduling and publishing impactful and engaging content that increases consideration to act and support Forward across Twitter, Facebook, Instagram, LinkedIn and YouTube.
• Support the continued growth of our social media audience, actively contributing to increasing the number of new or existing supporters giving time, money or influence.
• Contribute to and coordinate weekly social media meetings with the wider Forward team.
• Day-to-day monitoring of social media activity including comments and direct messages, engaging as appropriate
• Update our CRM, Salesforce, as necessary (basic training will be provided)
• Report on performance of channels using analytics tools and devising continued testing and metrics.
• Researching digital trends to ensure we are using our channels in the most engaging way.
• Delivering creative digital marketing campaigns, keeping up to date with the latest digital trends across the sector
• Keeping the Communications team social media planner updated.
• Supporting wider team with ad hoc digital communications as required
• With support from the Digital Communications Manager where needed, day-to-day community management of Forward’s social media channels

Knowledge

• Digital marketing across a number of channels with some experience of digital marketing
• Experience of creating content for multiple social platforms on behalf of an organisation
• Use of marketing data and insight tools
• Experience in digital content development, particularly across social channels
• Promote and ensure departmental compliance with all relevant legal, regulatory, and ethical responsibilities.
• Ensure you are up to date with Forward’s work and services, as well as issues relating to the third sector, criminal justice, employment and substance misuse sectors.
• Keep up to date with the latest best practice and techniques in digital marketing and communications and look for ways to incorporate new approaches and best practice into your work, ensuring that your team and wider department are updated.

Process, policy and administration

• Assist with periodic monitoring of relevant aspects of the team budget, ensuring that all financial policies and procedures are followed and that accurate and timely records are kept
• Work with external suppliers where appropriate, following policies and best practice on selection, commissioning, payment and reporting.
• To carry out all tasks with professionalism and in accordance with Forward’s policies and values particularly those on Equal Opportunity and Confidentiality.
• Alert the Digital Communications Manager to any significant risks or problems if they arise.
• Effectively manage information, particularly confidential information and personal data, within statutory duties and in accordance with best practice.
• Work in highest regard to health, safety and security in the workplace highlighting any risks (potential or actual) to the Digital Communications Manager and (where appropriate) the Head of Governance, in accordance with Forward’s risk management protocols.

Quality and safety

• To ensure Forward’s quality standards, policies and procedures – including health, safety and security – are met and maintained and information is recorded effectively and in accordance with best practice.

Other

• • Take on other reasonable tasks and responsibilities as deemed appropriate by your Line Manager
  • The individual will need to be flexible as there will be occasional evening and weekend working.
  • Training opportunities and career development
  • Flexible working
  • Season Ticket Loan Scheme
  • Cycle to work scheme
  • Crisis Loan Scheme
  • Electric Car Scheme
  • 3 x Wellbeing Days (Pro Rata’d for Part Time Employees)
  • 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays
  • Contributory Pension Scheme – Employer matched contributions of up to 6% in the first two years’ service and up to 9% thereafter
  • Death in Service Payment (2x annual salary)
  • Critical Illness Insurance (subject to qualifying criteria)

  Social Media and Digital Assistant JD – FINAL