Swissport Looking for Head of Global Performance and Analytics at Madrid Full Time

About the job

Head of Global Performance and Analytics

Location: United Kingdom, Spain (remote or hybrid)

Reporting to: Global Head of Operations

Swissport was incorporated in 1996. From its beginnings with operations at Switzerland’s largest airports in Zurich, Geneva and Basel, Swissport has developed into a global leader. Today, some 850 airlines globally across 287 airports and 45 countries on 6 continents place their trust in Swissport. The company is the global leader in airport ground services and air cargo handling, both based on revenue and the number of airports served.

Our ambition is to firmly establish our company as a natural partner for airlines and airports and the undisputed sector leader. We want to be the global brand airlines turn to when they look for a service partner. We have an exciting journey ahead. To support us in this ambition and the transformation of finance, we will be investing in new positions, over several disciplines and geographical locations.

Working for Swissport you will be in the position to make an impact on all travellers worldwide. Be it the hurried businessman or that party of four embarking on a life changing family venture, ultimately you will be part of defining their aviation experience. Besides that, you will be in the driving seat in defining your own career journey, as Swissport can offer you a world of knowledge and personal development!

You as the Global Head of Performance and Analytics

The Head of Global Performance & Analytics has the responsibility to maximise the operational and safety performance of Swissport’s network and ensures that the operational and safety performance of each business achieves the highest standards in the industry. This includes ground handling, cargo and all other business lines (fueling, security, lounges, cleaning, de-icing, …) within Swissport’s global operations. The holder of this position will also be identifying and executing synergies across the different functions and businesses and be responsible for ensuring the delivery of synergies and best practice across these.

The position supervises a team of direct reports based in various countries and reports to the Head of Global Operations. A strong cooperation with the functional regional and country responsibles as well as top management is crucial.

It is critical for the person holding this position to have sound judgement and decision-making abilities, and the ability to translate complex information to different stakeholders.

Job Responsibilities:

• KPIs – Set, enforce and monitor challenging business unit KPIs. Maximise and communicate business unit performance through monthly business reviews and performance reports (benefits realization) as well as making data and recommendations available in real-time to steer operations. Ensure reports are produced that consistently measure and report performance across each business. Implement action plans are implemented to correct identified shortfalls in performance. Define and enforce compliance of global policies, processes and procedures to ensure quality and prevent discrepancies.
• Steering the Future – Create business transparency and help mitigating risks by forecasting future performance.
• Operations – Responsible for the operational performance of Swissport’s global operations and to fulfil the vision to be the industry’s most trusted single-source ground services and cargo handling provider.
• Safety – Responsible for the safety performance, ensuring that the highest standards for safety are set and maintained.
• Budget – Set and deliver productivity targets with the businesses in order to achieve budget targets. Monitor and provide governance on costs through effective resource management of staff, equipment and facilities. Continual review and adjustment of expenditure to meet fluctuations in demand to deliver savings against budget and forecasts. Establish a governance for the operational aspects of the yearly budget and in particular spend in connection with labour costs.
• SLAs – Establish document and report quality standards (performance in accordance with SLA’s such as accountable delays, mishandled baggage, customer airline surveys etc.) at the monthly business review of operational KPIs.
• People Resource Management – Ensure that each business has the appropriate structure and resources to achieve its performance objectives.
• Strong collaboration with headquarter stakeholders (QHSE, Operations, Commercial, Fleet, Training, Innovation, Finance, and HR), as well as with regional and country management across all lines of business is part of the daily routine.
• Uniformity in IT – Drive innovative IT solutions (data warehouse, business intelligence) and ensure a collaborative approach with all Swissport stations through the use of all Swissport mandated and/or preferred technological solutions for data capturing and reporting.
• Identify correlations and dependencies in complex data and make recommendations to operations and management
• Best/Good Practice – Drive best/good practice through the good practice program
• Business Development – Support business development, FP&A and operations to identify new opportunities to further develop the business and expand the network.

Key Performance Indicators

• Successful hiring
• Data capturing at station (unit) level
• Productivity gains
• Operational quality
• Documented business vision, standard processes and manuals

Qualifications and Competencies

• Min. 10+ years of relevant experience in similar roles
• Higher education, relevant university degree is an advantage
• Degree/certificate in Data Science is an advantage
• Experience in project management, lean and six sigma management
• Experience in the aviation industry, preferable with a specialty area in ground operations
• Strong analytical and problem-solving skills
• Discrete, used to work with a high sense of confidentiality
• Strong customer orientation and negotiation skills paired with the ability to deal with stakeholders
• Demonstrated ability to meet deadlines while managing multiple priorities in a fast paced, growing and ambiguous environment
• Excellent communication skills with the ability to influence a range of audiences
• Excellent interpersonal skills combined with drive for self-improvement and a high degree of self-motivation
• Willingness to travel (max. 10%)
• Fluent command of English as the corporate language, any other language is a plus

Your next step

When you are looking for this key position at a growing and changing international group that is headquartered in Zurich, we invite you to apply. When you do, please send your resume in English via the Apply button.

Because we get many applicants for our jobs, unfortunately it’s impossible to contact everybody personally. If you therefore do not hear from us, that means that we have decided to move forward with other candidates at this time, but we do invite you to keep following Swissport’s career page and LinkedIn, because new opportunities may arise in the short future!

Hope to hear from you soon!

Equal Employment Opportunity Statement

Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available and does not discriminate in its employment decisions based on any protected category.

Candidates who are offered employment may be subject to a criminal record and other background checks as permitted or required by company policy or applicable law.