Staples Looking for Order Management Specialist – HiTouch – Remote at United States Full Time

Position Summary

This position is responsible for order management for nearly $200 Million in furniture

sales. Track and manage transactional and basic furniture orders. Manage order backlog to

ensure orders fulfill timely; reconcile aging order backlog, troubleshoot and resolve issues.

Manage sales forecast/projected billing status for transactional and basic sales. Exercise

independent judgment and work collaboratively with sales, operations, analysts, project

services teams and vendors to ensure orders fulfill timely and bill on schedule.

Manage order management of special account assignments. May interface with clients.

Ensure compliance to all company and business practices.

Provide weekly management status reports and metric updates.

Job Responsibilities

• Tactical responsibilities impacts customer satisfaction, accurate sales forecasting and projected billing.
• Manage new incoming orders to ensure they flow appropriately through the system and the steps leading to delivery &and/or installation.
• Coordinate with furniture operations on order scheduling, backlog and order issues. Manage and resolve open order aging backlog.
• Run reports, track, manage, research and resolve open order issues for transactional and basic orders.
• Works collaboratively with cross functional teams, sales, project services, vendors and others.
• Troubleshoot and resolve order issues.
• Manage sales forecast/projected billing for transactional and basic furniture orders.
• Manage order management of special account assignments. Interface with clients.
• Prepare and distribute order status reports and weekly metrics
• Assist Team Manager and Senior Manager, Order Management as needed on special project assignments
• Cross trained on acknowledgement management and processing.
• Participate in special projects as SME as requested by Team Manager, Senior Manager or Director.
• Recommend process improvement to drive and support

Qualifications

Qualifications – External

Basic

• High School Degree; Associate degree preferred
• 2-5 years business experience (Order Management, Customer Service, Accounting, project coordination, or furniture operations experience preferred.)

Preferred

• Prefer experience in furniture
• Accounting and order management acumen; Knowledge and understanding of purchasing practices.
• Experience with working effectively in a remote team environment.
• Demonstrated ability to effectively manage multiple priorities and meet deadlines.
• Strong computer literacy and skills. (Previous experience working with an Enterprise Order Management System, understands mid level interface between systems)
• Strong interpersonal skills
• Highly organized
• Self motivated
• Strong computer skills; Comprehensive knowledge and experience in MS Office Platform (Word, Excel, Powerpoint) and working within an Enterprise Order Management System

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

Interested in joining the team? Check out our perks and benefits !

Staples believes Inclusion is a verb and we encourage diversity of thinking and ideas as well as backgrounds and experiences. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.