St. Petersburg College Looking for Systems Analyst, LMS at Clearwater, FL  Full Time

Compensation: $76,296.54 – $92,509.56

Position Summary:

In coordination with the Academic Technology team and under the direction of the Executive Director of Academic Technology, the Learning Management System (LMS) Administrator is responsible for the maintenance and execution of the College’s learning management systems (LMS), including the maintenance, evaluation, licensing, and training for any external tools or technologies within the online classroom, including the testing, evaluation, and support of tools. The LMS Administrator will also strategically manage data, reporting, and data access.

Minimum Qualifications

• Bachelor’s degree or 5 years equivalent experience.
• Minimum 2-years’ experience in learning management system maintenance and administration for systems such as Brightspace, Blackboard, Canvas, Moodle, etc.

Desired Qualifications

• 5-years+ experience in learning management system maintenance and administration with the Canvas LMS.
• Experience with the operation of publisher-based tools which integrate with the LMS platform.
• Technical training related to LMS administration.
• Demonstrated ability to create processes that support the effective management of the LMS.
• Proven ability to effectively communicate with faculty, staff, students, and leadership.

Education:

Bachelor’s degree or 5 years equivalent experience.

Experience:

Minimum 2-years’ experience in learning management system maintenance and administration for systems such as Brightspace, Blackboard, Canvas, Moodle, etc.

* An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job may be acceptable in lieu of those requirements listed above.

Knowledge:

• Experience with multiple external LMS vendors and tools.
• Learning Management System Administrator experience.
• Excellent customer service and troubleshooting skills.
• Experience providing training to faculty, students, and staff.
• Proficiency integrating external tools into the learning management system.
• Understanding of HTML/CSS with knowledge of LTI, API and OAuth.
• Experience with Agile development and rapid prototyping that supports working in a fast-paced environment to meet ambitious deadlines.
• Commitment to adding value to the team through efficiency and lean, iterative development.
• Demonstrated commitment to a growth mindset related to technology and personal growth.
• Advanced skills in planning, organizing, and self-management.
• Collaborative and team-oriented work approach working in a remote environment.
• Excellent written, oral, presentation, and interpersonal skills.
• Proficiency in technology-driven document and collaboration tools, including but not limited to Office365, Zoom, support ticket management systems, and other web conferencing and cloud-based tools.
• Demonstrate understanding of, sensitivity to, and respect for the diverse academic, socio-economic, ethnic, religious, and cultural backgrounds, disability, and sexual orientation of college students, staff and faculty.

Skills:

• Programming and troubleshooting applications, databases, and systems;
• Utilizing and managing systems;
• Establishing and following procedural and technical standards;
• Monitoring and assessing web sites;
• Training end-users on applications and systems;
• Communicating technical information to a non-technical audience;
• Interpreting customer requirements and translating into system specifications;
• Using a computer and related software applications;
• Communication, interpersonal skills as applied to interaction with subordinates, coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to give and receive work direction.

Physical:

• Positions in this class typically require: reaching, standing, walking, grasping, feeling, talking, hearing, seeing and repetitive motions.
• Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Responsibilities:

The duties below are representative of the role and are not intended to cover all of the duties performed within the scope of work.

• Lead the effective implementation and ongoing maintenance of the LMS and all supporting tools, content, and technologies, roles, users, security, internal system notifications and other instructional technology user accounts.
• Create and execute a long-term plan for learning management system growth and improvement, including overseeing the development of customizations to the user experience.
• Strategically manage data, reporting, and data access.
• Manage the testing, integration, and evaluation of third-party content and tools that integrate with the LMS.
• Manage vendor relationships as it relates to updates, integrations, and user management.
• Interact with other institutions using the same LMS to build relationships and be aware of system concerns raised by them.
• Create systems and workflows to ensure that all course resources are properly set up and available.
• Liaise with the MyCourses4Faculty team to ensure that needed help resources, support, and training is available for students, faculty, and staff including instructional videos, how-to guides, and FAQs. related to the usage of the learning management system, instructional technology, and documents relevant data about each external learning tool.
• Establish and configure the LMS, including new courses and programs as well as focused on continuous program improvement.
• Utilize project management to ensure successful development/implementation of course tools within the LMS, including building-level apps, and LTI configurations.
• Provide guidance to the MyCourses4Faculty team to ensure efficient and effective resolution to course problems and trends by creating and maintaining system and process workflows.
• Track usage of tools and the learning management system features to provide reports on trends and create and execute a plan to address those issues and trends.
• Facilitate the escalation of and resolution for IT issues connected to the learning management system and/or external tools both internally (IT division) and externally (vendor support).
• Act as a system administrator for other Academic Technology platforms, including Pathify, Simple Syllabus, and others.
• Perform other related duties as assigned that support the objective of the position.