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It is the role of the Operations Process Improvement Manager to be part of the team managing process improvement initiatives across the enterprise by working with business teams to deliver business benefits and promote a culture of continuous improvement. This includes being responsible for the planning and execution of multiple process improvement projects that will translate company strategies into action, deliver significant ROI, reduce risk, and achieve strategic objectives. Activities include mentoring and partnering with business teams to identify future opportunities and supports talent acquisition/development initiatives. Serves as a trusted adviser to process owners, spearheads solutions, while partnering with key support functions such as Finance, HR, and Compliance during implementation.
It is the responsibility of the Operations Process Improvement Manager to take ownership of tasks and challenges that they encounter in the operation of their assigned position and take ownership of any task assigned to his or her lead.
ESSENTIAL FUNCTIONS
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
BUSINESS, DELIVERY AND PROCESS
· Supports project pipeline and improvement portfolio development by forging close relationships with process owners to identify the most critical process improvement opportunities in the area, based on findings from areas such as Voice of the Customer, Voice of the Business, Voice of the Employee, and balanced scorecards.
· Builds relationships with key constituents necessary to deliver project results, including identifying and breaking down barriers/obstacles, collaborating with key players to influence change.
· Identify, plan, lead and implement key projects to improve quality, reduce cost, increase productivity and improve cycle time by reducing wasted time, scrap, rework, etc. resulting in significant business improvement and customer satisfaction.
· Coach and support project team members in use of tools and methodologies.
PROFESSIONAL
· Increase local lean operations capabilities; realize hands-on quick wins via Kaizen workshops, etc.
· Analysis of the current state as well as definition and quantification of P&L impact of process improvement areas
· Entrepreneurial mindset with the willingness to make decisions (fast, pragmatic, sustainable), combined with creativity and a “hands on mentality”
OTHER DUTIES
COMPETENCIES
· Virtual leadership experience with ability to effectively drive results, provide feedback/direction, and manage and build relationships with leaders and team members in a geographically dispersed team environment
· Ensures compliance with all IT risk, audit, hygiene, and resilience standards
Qualifications, Education, and Certification Requirements
· Education: Bachelor’s Degree and/or Certification(s) in Process Improvement, Industrial Engineering, Statistics, or Operations Management
· Experience: 7 to 10 years of experience in project management, leading cross-functional teams; 7+ years of experience in Lean, Six Sigma, Toyota Production System, or related continuous improvement areas; 5+ years of experience in coaching, mentoring, and developing direct reports; Project Management; Process Management; Policy Management; Program Management; Management Consulting; Strategic Planning; Strategic Communications; Performance Measurement; Coaching & Professional Development
TRAINING REQUIREMENTS/CLASSES
· Required Qualifications:
· Preferred Qualifications:
o Experience building a Process Improvement Corporate Office/Center of Excellence
· Knowledge: Microsoft Office Applications (MS Project, Visio, Outlook, Word, PowerPoint, Excel, and SharePoint). Advanced Knowledge of Strategic Planning, Policy Development, Software Development Lifecycle, Program/Project Management, Banking Standards, Business Process Management Notation (BPMN), and applicable software (such as iGrafx, Signavio, Minitab, RPA, OCR/ICR, AI/ML)
TRAINING REQUIREMENTS/CLASSES
· New Employee Orientation
· South State Bank’s Continuous Improvement Methodology
· Required annual compliance training
· Other training classes as determined by the Director
RECOMMENDED ADDITIONAL TRAINING
· Additionally, look for opportunities to increase knowledge as well as training related to the continual update of processes and applications.
PHYSICAL DEMANDS
Must be able to stand and/or sit for long periods of time. Must be able to effectively access and interpret information on computer screens, documents, and reports.
WORK ENVIRONMENT
Telecommuting roles no matter if hybrid or 100% full time telecommuting must have a secure home office environment that is free from background noise and distractions. They must also have a reliable private internet connection that is not supplied by use of cellular data (hot spot). Cable or fiber connections are preferred. Requirements are subject to change, as new systems and technology is delivered. Travel may be required to come to meetings as needed.
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