Our client based in Boston, MA is seeking a Customer Service Director who will be responsible for leading and managing the customer service department to ensure the delivery of exceptional global customer experiences. The primary focus of this role is developing and implementing strategies to enhance customer satisfaction, streamline processes, and drive operational efficiency. Must have experience managing at least one 3rd party call center. This role is on-site and in-office and is not a remote role.
Responsibilities:
Qualifications:
If you meet the required qualifications and are interested in this role, please apply today.
The Solomon Page Distinction
Our teams, comprised of subject matter experts, develop an interest in your preferences and goals and we act as an advisor for your career advancement. Solomon Page has an extensive network of established clients which allows us to present opportunities that are well-suited to your respective goals and needs – this specialized approach sets us apart in the industries we serve.
About Solomon Page
Founded in 1990, Solomon Page is a specialty niche provider of staffing and executive search solutions across a wide array of functions and industries. The success of Solomon Page reflects an organic growth strategy supported by a highly entrepreneurial culture. Acting as a strategic partner to our clients and candidates, we focus on providing customized solutions and building long-term relationships based on trust, respect, and the consistent delivery of excellent results. For more information and additional opportunities, visit: solomonpage.com and connect with us on Facebook, Twitter, and LinkedIn.
Opportunity Awaits.
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