Solari Crisis and Human Services Looking for Crisis Response Dispatch Specialist at Tempe, Arizona Full Time

Job Details
Job Location
Tempe Main (Headquarters) – Tempe, AZ
Position Type
Full Time
Education Level
High School Diploma/GED
Salary Range
$16.60 – $23.40 Hourly

WHAT DOES SOLARI DO?

Solari, formerly known as Crisis Response Network, is an award-winning nonprofit that operates a 24/7 crisis line serving Maricopa county as well as Northern Arizona. Our mission is to Inspire Hope through our talented and compassionate staff.

Since 2007, Solari has been providing crisis contact center services and in that short time has helped thousands of individuals and families connect to the help they need. Additionally, in that short timeframe, Solari has grown to expand services to a peer-run Warm Line, Serious Mental Illness (SMI) determinations, mobile team dispatches, crisis transportation services, emergency room-based assessments, Department of Child Safety (DCS) rapid response and crisis stabilization services, telephone follow-up to those who need it, tragedy support lines and other in-kind services to the community.

WHAT WOULD YOU BE DOING?

The Dispatch Specialist I is responsible for managing dispatch functions for crisis line services. The Dispatch Specialist is responsible for facilitating, tracking, and ensuring dispatch functions including dispatch of mobile crisis teams, crisis transportation, specialty program clinicians, hospital assessors, and other business partners indicated by contract. This position is also responsible for backing up other Contact Center staff by answering and screening incoming crisis requests when business needs dictate. This position promotes and maintains a business culture that is focused on Solaris core values of compassion, effort and ownership. This is realized by demonstrating the following outcomes: safety, recovery and resiliency, engagement, efficiency, and service excellence.

Receives and dispatches teams/clinicians timely and effectively. Provides concise and accurate information to teams/clinicians; maintains awareness of teams/clinicians needs and safety. Manages tracking logs accurately and timely; creates reports when business needs dictate. Documents all dispatch and related interactions in the electronic health record and tracking logs.
Adhere to call center policy and procedures.
Participate in required training and supervision; willingness to expand knowledge of suicide intervention and prevention, the behavioral health and physical health systems, Medicaid managed care, mental health and diagnostics, community resources, and recovery and resiliency practices.
Demonstrate effective documentation skills; ensure all interactions are documented in the designated electronic health record in accordance with policies and procedures.
Responsible for assisting other Contact Center staff answer and screen incoming crisis requests when business needs dictate. The Dispatch Specialist I is therefore responsible for all functions outlined in those job descriptions, listed below:
Respond to incoming calls and requests for dispatch services; complete outbound calls, emails, text or chat to effectively coordinate care and resolve crisis situations; operate within required timeframes.
Demonstrate effective engagement skills; inspire hope and promote recovery and resiliency.
Screen incoming requests.
Screen and dispatch incoming calls or contacts from first responders directly.

WHO ARE WE LOOKING FOR?

Diversity and Cultural Proficiency

Is open to being an active learner, participating in discussions with others, trying new approaches and ideas, and being self-aware and self-reflective for continual personal, professional and leadership growth.
Strategically plans for diversity initiatives as they relate to Human Resources, including talent acquisition, development and retention.
Actively promotes staff development by initiating and encouraging communication with employees about issues of diversity and discrimination.
Supports activities of CRNs Diversity and Inclusion Taskforce.

Professionalism and Work Conduct

Consistently demonstrates Compassion, meets people with compassion; Effort, every interaction deserves my best effort; and Ownership, owes the success of the company.
Acts in a professional manner at all time and maintains appropriate boundaries with clients and staff.
Reports to work, meetings, training, and job related activities prepared and as scheduled.

Knowledge, Skills and Abilities

Critical thinking skills for managing requests and decision making skills that facilitate safety and resolution
Concurrent management of multiple tasks and deadlines
Ability to work in fast paced and changing environment
Ability to function effectively on a large, diverse team
Clear, concise, and logical verbal and written communication skills

COVID-19 Vaccination Requirement – As required by Executive Order 14043, Federal contractors are required to be fully vaccinated against COVID-19 regardless of the employee’s duty location or work arrangement (e.g., telework, remote work, etc.), subject to such exceptions as required by law. If selected, you will be required to be vaccinated against COVID-19 and submit documentation of proof of vaccination or you will need to provide documentation to request a legally required exception.

Education

GED/High School Diploma required
Minimum six weeks of behavioral health work experience required.

Work Location Tempe Main Headquarters, Onsite

Work Environment

While performing the duties of the job, the employee is frequently required to stand, walk, sit, use hands
Must occasionally lift and/or move up to 5 pounds.
Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
Exposure to noise typical with office operations.
Ability to hear and speak.

WHATS IN IT FOR YOU?

Flexible Work Schedules*
Comprehensive Benefit Package*
Generous Paid Time Off*
Tuition Reimbursement*
Paid Company Holidays*
Fitness Center On-Site
Multiple 401(k) Retirement Plans with Generous Company Match
Employee Driven Social Engagement Activities
Convenient Tempe Location
Beautifully Updated and Modern Workspace
Support the communities where we live and work