Signify Health Looking for Client Success Manager I at United States Full Time

The Client Success Manager maintains and expands relationships with Signify Health’s clients. This position is the point of contact for all client correspondence and will be responsible for representing the entire range of company products and services to assigned clients. The Client Success Manager will lead the client account planning cycle and ensure that assigned client’s needs and expectations are met by the company. This position reports directly to the Director of Client Success.

Experience Requirements

• 3-5 years successful work experience in sales account management, working for or directly with health plans.
• Prior healthcare experience in Medicare, Medicaid and Commercial with working for a health plan or other industry partners serving the health plan space.

Essential Skills/Experience

• Basic knowledge of health plan operations related to Medicare, Medicaid and Commercial membership
• Knowledge of government programs risk adjustment (knowledge of CMS Medicare Stars program a plus)
• Negotiation and conflict management skills.
• Fluently speaks, reads, and writes in English.
• Good verbal and written communication skills.
• Proven ability to prioritize and multi-task.
• Advanced skills in MS Office; especially Microsoft Excel.
• Accurate data entry skills.

Essential Characteristics

• Self-directed and organized.
• Discrete/ability to maintain confidentiality.
• Team player.
• Detail-oriented, catches errors early.
• Sense of urgency.
• Customer service orientation.
• Ability to work under pressure.
• Ability to work well independently.
• Ability to take direction

Essential Job Responsibilities

• Be on time, ready to work at assigned work location on a daily basis.
• Manage time effectively.
• Respond well to coaching and supervision.
• Develop reports for clients based on weekly, monthly and quarterly metrics to meet or exceed client expectations.
• Responsible for reporting departmental metrics to executive team members.
• Oversees tracking of all client projects.
• Respond to client, member, and physician inquiries.
• Maintain good client relations by responding timely in all interactions with clients.
• Maintain and track SLA’s as outlined in SOW’s.
• Assists in managing internal relations/expectations for the company.
• Post invoices accurately and timely.
• Follow up consistently and timely to past due invoices.
• Assist in coordinating weekly training sessions and plan roll-outs.
• Manage Target Member Lists (TMLs) volumes and pre/post assessment letters
• Actively demonstrate teamwork at all times.
• Travel to client meetings as needed.
• Ability to work overtime.

Additional Job Responsibilities

• Participate in staff meetings, conference calls, and other meetings, as needed.
• Complete reports as requested by Supervisor.
• Assist/coach/coordinate with other team members.
• Attend training sessions to acquire/enhance skills related to programs offered.
• Maintain a neat, orderly work area.
• Perform other incidental and related duties as required.

About Us

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved. Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs. To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com.

Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.

We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.