Who We Are:
Saks is a world-renowned luxury ecommerce destination. The company’s unique approach combines a focus on the digital customer experience with a strong connection to a network of extraordinary stores that extends that seamless experience into the real world.
On its website and app, Saks offers an unparalleled selection of curated merchandise across fashion for women and men, beauty, jewelry, home décor and more. In addition to the shopping experience, customers come to Saks for inspiring editorial content, access to digital stylists, lifestyle experiences and other world-class services. The company is currently in the midst of a dramatic expansion, driven by significant enhancements to its platforms and offerings, with the goal of becoming the preeminent destination for luxury internationally.
Role Summary:
The Saks Digital Stylists pride themselves on providing our clients the highest level of service through offering personalized style advice in-person and through the use of technology. The Digital Stylists cater to our Saks.com customers and act as a style leader showing passion and enthusiasm for the Saks brand.
Key Qualifications:
2+ years retail experience (Personal Stylist or Sales Associate), prior digital selling experience preferred
Demonstrated customer focus, proven ability to build client relationship
Flexibility with schedule (including evenings and weekends)
Strong communication skills (written and verbal) in English and second language preferred (priority: Spanish, Mandarin)
Demonstrates ease in flexing communication styles with internal partners and external clients
Web and computer-savviness (Google suite, basic Excel), ability to learn new software quickly
Easily creates working relationships to enhance yourself and your team
Consistently generates and shares original ideas, tackling both simple and complex problems
Must be fully vaccinated against COVID-19 and, if hired, present proof of vaccination prior to beginning employment
Role Description:
Build lasting relationships with clients (become their trusted style advisor) by contacting them to follow up on purchases, share latest trends, suggest new merchandise, and invite them to upcoming events
Create personalized recommendations based on customers’ preferred vendors, needs, style, and personality and provide one-on-one consultations with clients as needed
Deliver weekly and monthly style advice to clients and be available for personal shopping requests
Be a professional and enthusiastic team player, with a demonstrated commitment to customer service excellence
Independently resolve internal and external customer questions and concerns
Consistently seek out new fashion and product knowledge, stay up to date on new arrivals, trends, and launches
Share insights on emerging trends and any customer segment expertise’s (geographical, lifestyle) with the rest of the Styling & Selling Services team
Your Life and Career at Saks:
Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate.
A culture that promotes a healthy, fulfilling work/life balance
Benefits package for all eligible full-time employees (including medical, vision and dental).
An amazing employee discount
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