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Summary
ABOUT SAINT LAURENT
Founded in 1961, Yves Saint Laurent was the first couture house to introduce the concept of luxury prêt-à-porter in a 1966 collection called ‘Rive Gauche’, synonymous with youth and freedom. This shift represented a first critical step in the modernization of fashion and revolutionized the socio- cultural landscape.
In 1999, the luxury goods division of the Kering Group acquired Yves Saint Laurent and, under the creative direction of Anthony Vaccarello since April
2016, continues to position the house at the summit of the luxury universe.
Today, Saint Laurent collections include women’s and men’s ready-to-wear, shoes, handbags, small leather goods, jewelry, scarves, ties and eyewear.
Job Description
We are currently seeking a Regional Client Service Ambassador who will report to the Regional Client Service Manager as part of our dynamic team in New York, New York.
ROLE
As part of the Client Services team, your mission is to accompany our client throughout the full purchase journey (from discovery to after sales) and maintain a high level of customer satisfaction and retention. As Client Services Ambassador, you will actively contribute to promoting the brand image and its values by providing qualitative and personalized advice throughout all channels (E-Business, Retail, Franchises and Wholesale) and interactions with our clients. As a Client Service Ambassador, you will foster strong relationships with stores to ensure an overall positive client experience. You will be a key contact for escalations, deliver appropriate solutions while strengthening the relationship with our client. You will communicate customer insights and feedback to the relevant departments to ensure the feedback is being actioned on. You will manage several channels of communicates (telephone, email, and chat) keeping your personal KPI target in mind as well as the team’s KPI goals.
MISSION
BRAND IMAGE
OPERATIONS PROCESS
CLIENT/BUSINESS DEVELOPMENT
PROFILE
A reasonable estimate of the base compensation for this position is $28/hr. with commission eligibility.
Saint Laurent is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.
Job Type
Regular
Start Date
2024-05-01
Schedule
Full time
Organization
YSL America Holding Inc.
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