Roca, Inc. Looking for Data Entry and Reporting Assistant at Baltimore, MD Full Time

Job Description: Data Entry and Reporting Assistant

Location: Roca Baltimore

FLSA Classification: Non-Exempt

About Roca

Roca’s mission is to be a relentless force in disrupting incarceration, poverty, and racism by partnering with young adults, the police, and systems at the center of urban violence to create safety, address trauma, and find hope.

Roca is a fast-paced, data-driven, and relentless organization that serves over 1,300 high-risk young people every year. Founded just outside of Boston in 1988, Roca operates a nationally acclaimed Intervention Model with five sites in Massachusetts, one in Hartford, CT and one in Baltimore, MD.

Over 35 years, Roca has learned that to impact urban violence, we must work directly with the young people and systems at the center of it. Roca’s Intervention Model engages this population of very high-risk young adults in an intensive four-year program to address trauma, teach life-saving cognitive-behavioral skills, and break the cycle of incarceration and poverty that traditional youth programs alone can’t break. And, because it takes all of us, Roca also helps institutions like police and state agencies change the way they work with young people who are traumatized and living at the intersection of gangs, drugs, poverty, violence, immigration challenges, and involvement with multiple public systems.

Roca’s approach is rooted in understanding brain development, neuroplasticity, and the impact of trauma on the brain; the Intervention Model is built on the foundational theories of Cognitive Behavioral Theory, Stages of Change and Systems Change.

Roca is in a period of tremendous growth as we continue to expand our direct service work, lead policy and system change initiatives in Massachusetts and Maryland, and increase our national footprint through the Roca Impact Institute. Complementing our direct service work, the Roca Impact Institute is the coaching arm of our work that scales Roca’s work to cities across the U.S. that are seeking proven approaches to community violence intervention. The Impact Institute enters into intensive, on-the-ground coaching partnerships, showing communities how to implement our research-based, trauma-informed approach to violence intervention.

Position Overview

The Data Entry and Reporting Assistant (DERA) is a key member of the Roca team, responsible for supporting the organization’s performance management efforts. Reporting directly to the Baltimore Assistant Director of Evaluation and Learning, the role requires an individual with basic data analysis skills and a proficiency in data entry.

The DERA will be tasked with efficiently compiling and managing data, running standardized queries, and generating insightful reports. Their work will utilize the Efforts to Outcomes (ETO) Database, a web-based performance management software, which is fully integrated across Roca to monitor staff performance and participant outcomes.

An essential aspect of the Data Entry and Reporting Assistant role will be maintaining data quality, ensuring that both the routine and evolving continuous-quality-improvement requirements of Roca’s performance management system are met. In addition, the DERA will also engage in basic data analysis tasks, assisting in compliance and data quality control. They will be involved in preparing regular reports, contributing to the effective tracking and evaluation of Roca’s interventions.

The ideal candidate for this position will possess a keen eye for detail, exceptional organizational skills, and a dedication to Roca’s mission of disrupting the cycle of incarceration and poverty. Their work will be integral in supporting data-driven decision making within the organization, ensuring Roca continues to create meaningful and measurable impact in the lives of the young people we serve.

Key Roles And Responsibilities

Data Administration and Processing

• Process new participant referrals, (re)enrollments, and dismissal requests. (Includes data entry of Roca’s Central Intake/Risk Assessments, Consent Forms, Change Assessments, and other enrollment tools as needed)
• Update and verify participant registration status and referral attributes.
• Prepare participant service profiles for dismissal request approval process.
• Support with data collection, completion, and entry of various evaluation and contract tools.
• Support with data migration and implementation efforts.
• Prepare data files for uploading into various database systems. (Data may derive from internal or external sources)
• Reconcile participant enrollments throughout programs in ETO.
• Manage data entry on specific grant required intakes or other items.
• Assist with data preparation for internal and external reports.
• Maintain accurate and secure hard copies of participant enrollment forms as required.
• Maintain and document data administration processes.

Basic Performance Management System Administration (ETO)

• Assist with configuring and updating user accounts, youth workers caseloads, user navigation, feature enhancements, dashboards, and tracking tools.
• Assist with triaging database or automated reporting errors.

Monitoring and Reporting

• Assist with running compliance reports. (follow-up with program staff as needed)
• Perform regular data integrity and quality audits. (follow-up with program staff as needed)
• Conduct thorough analysis of participant intake and assessment information for missingness. (follow-up with program staff as needed)
• Assist with the interpretation of data for use in day-to-day management and reporting.
• Provide basic reporting and ad-hoc data requests as needed.
• Identify opportunities to improve tracking and monitoring needs.

Ongoing Support

• Support clarification of processes for implementation of intervention model timeline, benchmarks, and tools.
• Provide data entry for programs as needed.
• Develop and update user guides, training materials, and learning management system.

Minimum Qualifications And Skills

The very nature of Roca’s work requires an individual of great commitment and energy to the mission. Roca seeks a highly driven individual who is in alignment with the culture and values of Roca. In addition, the ideal candidate for this position will be a trustworthy decision-maker. They will have a positive attitude, feel passionate and committed to serving high risk youth, and demonstrate interest in coaching and supporting coworkers.

• BA/BS Preferred in relevant field (Equivalent work experience accepted)
• At least 2+ years of experience in data administration, data entry, data analysis, and/or individual/group trainings
• Proficient in Microsoft Office 365, Technology, and navigating Database Systems
• Ability to read, interpret, and verify data from multiple sources/formats
• Adept at putting together information from various data sources, solving regular transformation problems, and resolving data-cleansing and quality issues
• High level of attention to detail with an excellent ability to organize, manage, and complete multiple complex projects and tasks with thoroughness, accuracy, and timeliness
• Strong facilitation skills (communication, listening, social, group learning techniques, planning, and organizing)
• Ability to apply a deep and thorough knowledge of the organization and connecting data elements to program operations.
• Self-motivation, initiative, sound judgment, and commitment to ongoing learning is essential

Requirements For The Position

• Travel around the service area (valid State issued driver’s license)
• Ability to communicate and work well with diverse cultures and as part of a team to ensure functionality in design.
• Willingness and ability to work outside of normal business hours, Holidays, and/or weekends as needed.
• Strong attendance and high energy